The post What Do Patrons Expect From The Post-COVID Casino Industry? appeared first on Yapsody.

Our White-Labeled Customer Care is one of the key pillars of the recovery program. We put top-notch customer support at the forefront to help you acquire, engage, and retain your loyal patrons. We make this possible through different types of support which are provided by our team of customer care specialists through one of the best in class software out there. 

Types of Support Provided by Our Customer Care Services

1. General Queries 

Whether it’s your hotel reservations queries, player services, concierge services, or just general Q&A, our support team is available 24/7 as part of our white-labeled services to represent your brand name and solve queries with maximum satisfaction scores.

2. Technical Queries

Not everyone can be a tech-savvy person nor have a lot of patience when there are technical difficulties arising on your software or apps.  Not only do we help troubleshoot the technical issues, but our tech support experts also escalate the problem to the respective departments for a speedy resolution. 

3. Transactional & Billing Collection

With many events and performances being canceled or postponed, it’s obvious that your loyal patrons will be looking to speak to a dedicated customer service expert for ticket refunds or voucher related queries. 

Our customer care team is highly trained to adhere to your business protocols and handle your transactional, pricing, or discount related questions. We also provide an outbound billing collection process in place through our experts for handling all your bill collection. 

4. Webinar Support 

Our support team is replete with specialized Subject Matter Experts who conduct webinars on a weekly and on-demand basis to demonstrate correct usage of your on-site apps and software that makes attendee experience on your venue or event more streamlined and enjoyable. 

Schedule a discussion with us and we will be happy to share more about our suite of services for Native American Casinos. 

FLAT 40% COVID RECOVERY OFFER 

Our recovery offer is part of our unwavering support in helping every event and hospitality-based entity to spring back in action by organizing their upcoming events without breaking their bank. 

CHECK OFFER

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Our White-Labeled Customer Care is one of the key pillars of the recovery program. We have an outstanding track-record of providing highly reliable & trustworthy white-labeled customer support equipped with a talented team following global practices. We put top-notch customer care at the forefront of your hospitality business to help you acquire, engage, and retain your loyal patrons. 

Here’s Why Engaging Your Patrons Is Better with Our White-Labeled Support:

1. 24/7 Inbound & Outbound Support 

With everyone having to stay indoors for the majority of the time, naturally, the online engagement rates have increased. As a major hospitality venue owner and event organizer, you might’ve also faced a heavy volume of customers calling in asking for a refund or enquiring about your upcoming shows.

With our 24/7 inbound and outbound support working under your brand name, we are accustomed to handling a large volume of calls pertaining to any of your queries whether it’s hotel booking, reservations, cancellations, and even technical queries. With customer support off your back, you can rest easy and focus on important business decisions during his critical period. 

2. Knowledgebase Development

Through specialized knowledge managers, your business operations are monitored regularly to create your knowledge base articles with accurate information on an ongoing basis. This helps your patrons in finding solutions proactively by visiting your website with the knowledge articles which saves time and improves customer experience.

3. Customer Outreach & Retention Programs 

Our suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers. Our edge for efficiently handling large volumes of customer queries through 24/7 live chat, email, and chat support. 

4. Webinar Phone Support

Our customer care team is replete with specialized Subject Matter Experts who conduct regular webinars on an on-demand basis to demonstrate your products and app usage that makes the journey at your venue more streamlined.  We also deep dive into your hospitality products to conduct demos to your customers.

Apart from these services, it’s really our team of global experts and the choice of world-class customer care software that make engaging with your loyal patrons a piece of cake. Learn more about our Customer Care services here.

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However, in this climate of economic uncertainty due to COVID-19, most businesses have either curtailed their offerings or come to a complete halt. Being an industry partner to the Native American Casino industry, we’ve packaged together a program called the Casino Assistance & Recovery Program to offer our existing expertise of Technology Development, Customer Relations, Marketing & Business Insights. After careful review and consideration, you’ll find that these services can create incremental value for every department whether it be player development, hotel reservations, food & beverage, or concierge services. How about taking this time to work on building technological components for your casino, optimizing your existing processes, growing your profitability when you’re ready to open and save costs significantly while on the road to recovery?

What Kind Of Technology Can You Build For A Casino?

Ever think to yourself, “If only I had an app that does X, it would be so much easier, faster, and cheaper to achieve Y?”

Surely a couple of ideas have crossed your mind by now. For instance, if you’re presenting a live entertainment show at your casino and would like to check real-time ticket sales numbers without having to go through any records, wouldn’t that be convenient? Well, we’ve built an app for that – YapStats. 

But how about an app personalized and tailored to your casino’s offerings – something to streamline your resort bookings, food & beverage services, or even concierge? 

As part of our Casino Assistance & Recovery Program, we’re offering technology development as a service to all Native American Casinos. We decided to roll out this service after bringing significant value to our existing clients by providing them tailor-made tech solutions.

If you’re a casino manager looking for technology development services, take a look at our offerings. 

Database Management

We safe-keep your mission-critical applications and drive high-performance operations through our full-service database management to scale efficiency in collecting, managing, analyzing and processing the data while ensuring high security, availability and performance. 

The key highlights of this service include:

1. Consultation Regarding Database Management
2. Data Lake Solutions
3. Database Normalization
4. Performance Analysis
5. Data Cleansing
6. Database Optimization

Mobile App Development

Yapsody can build custom iOS, Android, and React Native mobile app solutions specially designed for your casino. Whether you require a customer-facing solution or an app for your internal team, we can build it all. Give us your problem statement and we’ll help you ideate for the perfect app solution for your casino. 

We’ve built apps for our casino clients that enabled them to offer instant booking and e-ticket generation services to their customers, to provide loyalty & gift card support solutions, and to simplify Meet & Greets at live events. 

Web Application Development

Yapsody’s tech experts can create highly complex, yet simple to use single-page and progressive web applications, among others, to manage your casino business better. Like in the case of mobile apps, we can build customer and/or business-facing web apps based on your problem statement. Additionally, you can trust us with maintaining your website to keep the platform up-to-date and error-free. Our support and optimization services will facilitate in acquiring the conversions you’re looking to get from your website. 

Consultation

With over two decades of experience in the casino industry, we’ve gathered rich and reliable data – enough to be able to make highly sound decisions, identify the right technology and provide expert advice on solutions for your casino business. As a practice, we continuously update our solutions and keep ourselves updated with the latest technology and standards in the industry.

Take this time to ramp up the technological components of your casino. Whatever strategic vision you may have for your casino in the COVID-19 era, you can consider Yapsody a dedicated partner-for-success.  Our greatest pleasure would be to do our part in ensuring that your property’s reopening is grand in every way possible. 

For this reason, we’ve introduced the Casino Assistance & Recovery Program, a program consisting of technology development, customer relations, marketing, and business analysis services. The program was introduced to ensure that your property’s reopening is grand in every way possible. The program is FREE for Yapsody clients and comes at a nominal rate for all other Native American Casinos. Learn more about our technology services.

Schedule a discussion with us to discuss your brand’s strategic vision and explore the potential benefits of our technology services.

The post ‘Technologify’ Your Casino With Our Casino Assistance & Recovery Program appeared first on Yapsody.

However, in this climate of economic uncertainty due to COVID-19, most businesses have either curtailed their offerings or come to a complete halt, meaning customer support services have probably slowed down as well. Being an industry partner to the Native American Casino industry, we’ve packaged together a program called the Casino Assistance & Recovery Program to offer our existing expertise of Customer Relations, Marketing, Technology Development & Business Insights. After careful review and consideration, you’ll find that these services can create incremental value for every department whether it be player development, hotel reservations, food & beverage, or concierge services. How about taking this time to optimize your existing customer support processes, grow your profitability when you’re ready to open and save costs significantly while on the road to recovery?

If you’re a casino manager looking to offer better customer care, take a look at our offerings. 

• Inbound & Outbound Phone Support 

Our in-house customer relations team to handle an array of queries regarding your casino’s services. Whether your customer is a big player or a new guest, our Customer Relations team will patiently address each query that comes their way – whatever time of the day (or night)  it may be.

• Customer Outreach Campaigns 

Do you need to communicate important information to your customers about a new update? We’ll make that call for you. Provide Yapsody the details and we’ll make sure to pass it on to the customers who are meant to have that information. Personalized support is essential when it comes to updates/announcements customers don’t expect. Yapsody will make sure the information transfer is as smooth as possible for both you and your customer.

•  Immediate Onboarding 

Having been part of the industry for over two decades, we’re aware of all questions the customer support department of a casino gets asked. If you choose to avail of our service, the onboarding process is usually short and quick. Our customer care agents are trained to handle queries specific to your casino and the transition takes place shortly after. 

• Live Chat Setup

Chat support services make businesses more credible. For casinos that receive a mass volume of queries, a live chat feature on the website will do wonders. If you’re considering introducing this feature, talk to us. Our team will implement the widget on your website and have the queries directed at us. The live chat widget can be installed across the website or on the pages requested by the casino. 

• Strong Reporting & Analytics 

Yapsody strives to meet key SLA’S to improve customer satisfaction scores. On a monthly basis, Yapsody will send across reports to help you make better business decisions regarding your customer support. You will receive reports on the number of cases handled, individual ratings received by customers, overall satisfaction scores and waiting-times to name a few. 

• Highly Experienced Team

Our Customer Relations Specialists have experience working for highly reputed global companies and are well-trained to provide exceptional voice and web services to casino customers. As a practice within our organization, we advocate continuous learning and development through training and webinars.

Customer care agents strive to be there for customers at a time when they’re most in need. (A lockdown 100% qualifies as such a time.) As services remain shut and businesses have been disrupted, enhance your customer support services and stay ahead of the game. Schedule a discussion with our onboarding experts and your customer care services will be up and running in no time.   

The post Yapsody Extends Its Customer Relation Services To All Native American Casinos During COVID-19 appeared first on Yapsody.

Through Digital Marketing, Branding, Conversion Optimization, & Audience Engagement, we have forged lifelong synergies with our clients to implement custom problem-solving strategies that elevate their sales. Now, we are extending our existing suite of marketing services for the Casino Assistance & Recovery Program.

What Kind Of Services Does Yapsody’s Marketing Suite Offer? 

Our marketing services suite had been meticulously designed to suit a diverse range of requirements peculiar to the hospitality & entertainment industry. With the unprecedented rise in screen time & online engagement,  spruce up your brand’s footprint on the casino industry with an experienced crew of professionals. Here’s what you can expect from our marketing services suite. 

1. Digital Marketing

Outshine your competition with the correct communication and brand awareness. When casinos reopen and your guests have a choice, YOUR BRAND should be their ONLY choice. Everything from email campaigns to customer response tracking, keep your loyal patrons engaged on the web with our digital marketing services. Our key metrics to judge your marketing campaign success include SERP, organic sessions, increased engagement, and extended reach amongst the target audience.

Our Digital Marketing Services Include: 

• Search Engine Optimization
• Social Media Optimization & Marketing
• Paid Marketing
• Targeted Email Marketing

2. Offline Marketing 

Make your brand presence felt even in the offline world. Reach places the internet can’t, the old school way with our trusted offline strategies. Your casinos will surely hit the jackpot by combining our digital marketing and offline services to solidify your brand presence in the industry. We judge our offline marketing success through eyeballs garnered, and increased brand search. 

Services We Offer: 

• ATL Marketing (Radio, Television, Print Media)
• Public Relations 
• Flyers, Newspaper Ads, Business Card Designs
• Casino Customer Profiling/Audience Persona Building
• Sponsorship/Artist Endorsement

3. Branding & Designing 

Increasing your brand visibility just won’t cut it in the entertainment world. Staying relevant in your audience’s mind by creating a strong brand recall will. Combined with the right combination of branding and designing, let your brand persona stand out from your competition and reach the desired audiences. 

Branding & Designing Services We Offer:

• Customized Venue Specific Content
• Graphic Design Support
• Branded Video Publishing
• Customized Illustrations

4. Conversion Optimization

Is your website content and design optimized to increase your leads? Use this downtime to unleash your website’s full potential with the right elements in the right place to influence your audience’s behavior. Whether it’s a big or small website, our conversion optimization experts follow the best practices to increase your leads. We track your new and returning visitors’ conversion rates, cost per conversion, bounce rates, increased leads, transactions, and video views on multiple traffic sources. 

Optimization Services On Offer Are:

• Landing Page Placement Optimization
• Content Optimization for Better CTR
• Branded Video Creations For Every Platform
• Insightful Infographics Creation

5. Audience Engagement

Don’t ever lose the pulse of your audience. Our automated suite of tools makes it easier to stay connected with the right messaging at the right time. No matter which platform your audience consumes content, our tailor-made engagement services will be consistent with the pulse of your brand communication. Our key metrics to measure your brand engagement includes reach, responses, upvotes, shares, and referral sessions.

Community Engagement Services We Offer:

• Online Impression Building For Your Venue
• Marketing Automation For Engaged Audiences
• Community  Building Through Quora
• Forum & Blog Participation

Our Marketing Services Suite will optimize your marketing efforts, engage the right audience, grow your profitability, and save costs significantly on the road to recovery. Schedule a discussion with us to discuss your brand’s strategic vision and explore our marketing services to your advantage.

The post Yapsody Is Offering Its Marketing Services Suite To The Native American Casino Industry appeared first on Yapsody.

What is the Yapsody Casino Assistance & Recovery Program? 

You might be unaware of the existing services that we’ve been offering beyond the realm of entertainment for decades now. Being an industry partner to the Native American Casino industry, we’ve re-packaged our existing services through Customer Relations, Marketing, Technology Development, & Business Insights into this program. 

Yapsody is a global team of Customer Relations Specialists, Marketing Experts, Creative Designers, App & Web Developers, Business Strategists with years of experience in the industry. Having served both our concert-clients and event ticketing clients, we are working closely to match every expectation of your business goals.

Learn More About Our Casino Assitance Program

What Kind Of Services Can Casinos Expect?

1. Unparalleled Customer Relations 

Whether it’s player services, hotel reservations, event ticket transactions, concierge services, or even just general Q&A, our 24/7 customer care services team will handle it under your brand name through multiple channels with 95% quality assurance. 

Our Customer Care Services Include: 

• Inbound & outbound phone support to handle an array of queries.
• Customer outreach campaigns through phone by our customer relations specialists.
• Immediate onboarding & live chat set up on your website.
• Strong reporting & analytics to measure customer satisfaction scores.
• Highly experienced team & dedicated account managers.

2. Enhanced Branding, Marketing, & Designing Services

Our in house marketing teams have been providing their expertise to major casino clients who have successfully elevated their business with tailor-made marketing strategies. Problem-solving has been our DNA and now we are extending Yapsody’s marketing services to spruce up your footprint in the industry and stay ahead of the competition. 

Service That You Can Avail:

• Audience engagement through social media & email marketing
• Digital branding & designing services
• Casino brand marketing campaigns to improve future ticket sales
• Conversion optimization drives
• Offline marketing strategies

3. Cost-Effective Technological Development 

Our technology development services have always been going hand in hand for solving challenges faced in the digital landscape of the hospitality industry. With the help of our technology team, you can optimize and automate your existing processes as well as develop customer-facing applications to increase your value proposition and sales.

Services From Our Tech Stack Include: 

• Software & Mobile App Development
• Database Architecture & Optimization
• Website Maintenance & Consulting Services

4. Strategic Business Analysis & Insights

One of the core competencies of successfully rising from a crisis situation is the ability to forecast the future market and take business decisions accordingly. Your casino business can strongly benefit from our team of business strategists and market analysts to improve your current strategy and stay ahead of the competition.

5. Preferred Terms On Rescheduled Artist Bookings

Thousands of concerts across the country are being rescheduled, and presenters are all vying for the same premium dates. With over 200 casino bookings per year and over 25 years of talent buying experience, Yapsody will streamline the task of rescheduling artists and confirming choice dates.

It is our strong hope that the Casino Assistance and Recovery Program will help serve your business operations, optimize your existing processes, grow your profitability, and save costs significantly on the road to recovery. Remember to stay safe as we, as a community will come out stronger than ever once this pandemic passes away safely. 

Schedule a discussion with us to explore our tailor-made solutions that will elevate your brand’s strategic vision.    

The post Yapsody Introduces Casino Assistance & Recovery Program For The Native American Casino Industry appeared first on Yapsody.

These are some of the unique challenges every casino manager will face. With Yapsody by their side, these unique challenges will only be a ladder to star-studded success. 

1. Space and Volume

Even when the casinos are huge, there are times when space just doesn’t seem enough to hold their volume of guests in place. Casinos are prized for hosting various events on a single day itself – be it live music concerts, stand up gigs, and so on. As a casino manager, you might be wondering whether to opt for a General Admission style of event or to go for Reserved Seating. Well, as a Yapsody user you can both the sections to facilitate event ticketing for a wider audience. 

2. Multiple Event Creation 

Casinos are not the ones to shy away from hosting a multitude of exclusive events every week. With a wide audience just pouring in and out of their floors every minute, be assured that they have something planned for everyone. Now the challenge remains of creating multiple events or performances while selling their event tickets. With our event ticketing system in place, casino managers have been creating multiple performances for a single event with different time slots and dates for a single event. Come one, come all. 

3. Long Queues and Wait Time

Another challenge which cannot be overlooked. On nights when casinos are hosting game nights or poker tournaments, the queues stretch out long and far. Since everyone wants a piece of that poker action, our casino event presenters use our YapScan and Point of Sale App to shine their way to success. With mobile ticket issuing and scanning available to on-ground casino teams, it becomes easier to cut down on endless queues.   

4. Payment Collection Methods

Casino’s are a 24/7 deal and a global converging point for many guests who frequent the tables and slots. Being in the casino business, you can never ever turn down a guest from attending your casino events because you don’t have global payment options integrated in your event ticketing system. With Yapsody, casino event managers have been hitting the jackpot by integrating multiple online and offline payment gateways for ease of ticket selling. Our Multi-Langauge and Multi-Currency guarantees a star-studded experience for you and your guests. 

Want to elevate your casino event ticketing? Sign up now and hit the jackpot. 

The post 4 Unique Challenges Of Casino Event Ticketing appeared first on Yapsody.

Yapsody has been the preferred event ticketing platform for independently-owned casinos for more than 25 years. Given our experience in the casino industry, we designed our event ticketing features in conjunction with our casino clients. 

Here are 9 event ticketing features preferred by our casino clients for ease of event creation, promotion, and revenue generation functionalities: 

1. Reserved Seating 

A defining factor of casinos is all things premium. Everything from the food to your accommodations. So why should the events be any different? A majority of our casino clients prefer reserved seating for giving their guests the ultimate flexibility in choosing premium seats and other added benefits. VIPs don’t stand in queues to attend events and that’s where reserved seating comes handy.   

2. Ticket Customization

A casino is one of those high profile venues that host events regularly. They can’t have a similar ticket design for every event. With our ticket customization option, they breathe life into their e-ticket by displaying brand and sponsor logos, custom illustrations, and upcoming events.   

3. User Management

There are big casinos and there are small casinos. Even in the smaller casinos, the teams working behind the scenes are large. With our ticketing system user management, casino clients seamlessly allocate roles and detailed permissions to each department. Your ground staff will use a different set of features compared to your marketing team hence creating an awesome event experience for everyone. 

4. Access Codes

Make your casino event an “invite-only” one. Unless your guests have an invitation, they don’t get to come. This is a classic case of poker tournaments being held in casinos where only the high rollers, VIPs, and celebrities are invited to attend in an exclusive event. Our casino clients enable this feature to make their event tickets available for purchase through multi-use or single-use promo codes only. Hence maintaining that exclusivity casinos are known for. 

5. Discount Options

Many of our casino clients use our discount feature to create an all-inclusive package for their guests to elevate their resorts, spa, clubs, and restaurant services. By creating an event ticket with multiple discounts, our casino clients boost their ticketing revenue exponentially. 

6. Payment Gateway Flexibility 

A casino gets a footfall of thousands of global citizens every day. Our casino clients stay on their A-game when it comes to giving their guests the flexibility to choose from a multitude of payment options. We have integrated multiple payment gateways such PayPal, Mollie, WePay, Stripe, Braintree and many others for payment processing across over 60 countries while supporting 170+ currencies.

7. Surcharge Options

Many times, our casino clients witness their event sales rocketing up. That’s the time they take advantage of applying surcharges on events that will sell out soon, regardless of the ticket price. This gives them total control of maximizing their revenue. 

8. Event Marketing Services 

Running a casino isn’t for everyone and for those that do, have our respect. The casino business is a hectic one and in that process of setting things right on the floor, many clients miss out on marketing activities to boost their ticket sales. With our event marketing services such as premium event listing, co-branded blogs, social media promotion, and a host of SEO services, our casino clients offset their promotion activities to us. 

9. 24/7 Support 

Vegas is known as a 24-hour town as their casinos are open day and night. Our support team truly is a bunch of Jedi’s masters when it comes to solving high volume queries during casino events. Even when you think you have everything under control, chances of your events going haywire are high. That’s where our event ticketing platform shines as casino clients know Yapsody will be there to save the day. 

Want to supercharge your casino events into a money-making machine? SIGN UP with Yapsody and take total control of your event creation, promotion, and ticket sales.

The post 9 Event Ticketing Features Preferred By Our Casino Clients appeared first on Yapsody.

We contract and produce several hundred major concert events per year. Our online event ticketing system delivers cutting-edge ticketing services and event registration solutions to thousands of event presenters across the globe each year, enabling them to sell tickets online for concerts, conferences, sporting events, theater shows, fundraisers and more.

Why Do Hospitality Enterprises Prefer Yapsody?

Data-Driven Talent Buying

With over 200+ headline artist bookings annually, we have the most favorable contract terms when it comes to artist fees clubbed with internal routing. We’ve been operating in the talent buying and concert business since 1995, which is why we offer optimized decision-making on talent to minimize risk and maximize profits. Take total control of your talent buying with data-driven insights and a large pool of artists with Yapsody. 

Reduced Concert Production Prices

With over 200+ events produced annually, there is an average 25% reduction in production costs with us. Our logistics team provides comprehensive advancing and onsite production supervision from start to finish. 

Cutting Edge Event Ticketing Platform

With over 100K+ presenters worldwide, our event ticketing system sells millions of tickets per year. Our platform offers Enterprise-Grade features such as Event Setup Wizard, Virtual Box Office, Reserved Seating, Ticket Customization, Google Analytics Integration, and Online Payment Integration.

With easier ticket bookings, faster transactions, transparency, and insightful reporting at your fingertips – are you ready to learn how to start selling tickets online? Maybe, you need a bit more convincing.  

Patron Building

With a promise of over 20%+ boost in your audience reach, our Event Marketing services target new audiences from Yapsody Ticketing’s extensive customer database. Our campaign results are independently verified through Google Analytics.  Our MailChimp and Facebook integration widgets also boost your event ticket sales substantially.

24/7 Support

Every event presenter is important for us, whether you sell 100 or 100,000 event tickets. If you ever have any queries while setting up an event or even when your event is on-sale, our 24/7 support team is always available at hand to provide you with guidance via live chat, email, or schedule a callback. 

Contact Us for our Talent Buying Services
OR
Sign Up as a presenter on our Ticketing Platform

The post Partnering with the Best Talent Buying + Event Ticketing Platform in the USA appeared first on Yapsody.

Website

Every manager knows that their guest experience begins way before arriving at the front desk. Not only do you need a user-friendly and fast website, but it also needs to reflect your hotel persona. Your social media handles further solidifies your online presence.  Your website should also be mobile optimized and effortlessly lead your guests to the BOOK NOW option. Make sure that their first contact with your brand sets the standard for things to come. 

Check-In Process 

Probably the most over-looked factor, the check-in process can elevate your guest’s mood or annoy them. After travelling all that way to reach your hotel or event, if you can’t find their name under the reservation list, they might lash out. Perhaps, your hotel can easily manage the check-in check-out process on a normal day. But during the holiday season, when your hotel is a venue for a famous band to perform, you will need an Inventory Management System that can handle Reserved Seating and Ticket Scanning. You can still go for the “stamp on the hand” method of confirming entry for that old school touch. 

Personalized Packages

Whether it’s a business trip or a family trip, everyone loves an all-inclusive package that covers food, alcohol, entertainment, spa, and gym which would be otherwise be charged a la carte. Carefully craft a package that has live entertainment acts for your resort or casino hotel. Don’t overpopulate your website with 50 packages when 10 of your best will suffice. Exclusivity is key in hospitality. You can further personalize their packages if it’s their birthday, anniversaries, weddings, and so on.

Partner With Other Businesses 

By partnering with tourism businesses nearby, you can add value to your venue by amplifying your brand presence. A lot of your guests would love to explore nearby tourist attractions such as museums, theme parks, vineyards, breweries, and so on. You can club these under short-term packages for those who are always looking to go the extra mile. You can give the local gift shop some space in your hotel as tourists are always looking for memorabilia to take back home.

After The Stay

Brand loyalty is what every hotel earns if they pulled everything off perfectly. A key touchpoint for hotel owners to work on is earning their guest’s revisits. The real task is working on post-checkout surveys and feedback from your guests to evolve your future service offering. Create logic-based questions that can help you improve service levels in the future. Satisfaction in the hospitality sector is driven by improving through complaints and general feedback. How fast you can turn a negative into a positive becomes an indicator of your brand value in the market.

Yapsody has been a hospitality industry leader in providing volume talent buying services with internal routing since 1995. You’re just a SIGN UP away to elevate your guest experiences in your hotel.

The post How to Elevate Guest Experiences in Your Hotel appeared first on Yapsody.

Stand – Up Comedy

With stand-up comedy picking up the paces, live acts such as Louis Anderson and George Lopez sell out venues by dolling out the laughs. Easily one of the best live entertainment acts for your casino that is guaranteed to fill up your casino floors. Make sure you have a good ticketing system in place that will handle all the phases of ticket booking.

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Get tickets to watch @GeorgeLopez as he returns to showcase the comedic genius that he is at @ShoshoneBannockCasinoHotel this Jan!: http://bit.ly/354Jc0C⠀ #georgelopez #comedy #forthall #idaho #events #live #thegeorgelopezshow #livecomedy #comedynight #yapsody

A post shared by Yapsody (@yapsody) on Nov 15, 2019 at 9:30am PST

Concerts

Concerts can get tricky as they have multiple dimensions such as talent buying, production, ticketing, and patron building. This is why having a good talent buyer can serve your casino well. Through concerts, you can pull in audiences who never would’ve never stepped into your casino. They might end up spending a few bucks at the slots or craps table in the process of strolling through your casino. 

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El Cajon, CA: Head to @Sycuan_CasinoResort witness Paperback Writer- The Complete Beatles Experience perform – the closest you'll ever get to The Beatles. Tickets on Yapsody: http://bit.ly/319EEUp⠀ #paperbackwriter #thebeatles #beatles #beatlestribute #tributenight #cantbuymelove #live #events #yapsody

A post shared by Yapsody (@yapsody) on Oct 14, 2019 at 10:30am PDT

Live Music Bands

Live music bands are usually placed in diners and lounges that lure patrons in. Food and alcohol are classic chasers that complement any genre of music thus adding to the overall casino business. Running a casino might be your forte, but foodies don’t mind returning to your casino just for the elegant vibe they experienced through your lounge services. 

Dancers and Performers

Another classic form of Vegas showbiz is having individual artists and performers that contribute to a fun, high-energy environment on the casino floors. No casino floor is complete without the glitz and glam of these dancers, magicians, fire performers, and acrobats adding a bit of sizzle to the casino.

Masterchef

An extension of the popular TV series, Masterchef events are well-known to draw participation from your patrons. Food is a universal social glue that is bound to please the masses. Whether your guests are participating or simply watching, it’s a fresh idea to boost your overall entertainment value. Throwing in a celebrity chef in the mix will also add a whole new flavor to the entire event.  

With two decades of industry expertise spanning across concert promotion and production, we bring you these sought-after insights that will give a much-needed boost to your casino party ideas. Contact Us if you need an end-to-end solution to meet your talent buying needs. 

The post 5 Live Entertainment Ideas for Your Casino appeared first on Yapsody.