Our White-Labeled Customer Care is one of the key pillars of the recovery program. We put top-notch customer support at the forefront to help you acquire, engage, and retain your loyal patrons. We make this possible through different types of support which are provided by our team of customer care specialists through one of the best in class software out there. 

Types of Support Provided by Our Customer Care Services

1. General Queries 

Whether it’s your hotel reservations queries, player services, concierge services, or just general Q&A, our support team is available 24/7 as part of our white-labeled services to represent your brand name and solve queries with maximum satisfaction scores.

2. Technical Queries

Not everyone can be a tech-savvy person nor have a lot of patience when there are technical difficulties arising on your software or apps.  Not only do we help troubleshoot the technical issues, but our tech support experts also escalate the problem to the respective departments for a speedy resolution. 

3. Transactional & Billing Collection

With many events and performances being canceled or postponed, it’s obvious that your loyal patrons will be looking to speak to a dedicated customer service expert for ticket refunds or voucher related queries. 

Our customer care team is highly trained to adhere to your business protocols and handle your transactional, pricing, or discount related questions. We also provide an outbound billing collection process in place through our experts for handling all your bill collection. 

4. Webinar Support 

Our support team is replete with specialized Subject Matter Experts who conduct webinars on a weekly and on-demand basis to demonstrate correct usage of your on-site apps and software that makes attendee experience on your venue or event more streamlined and enjoyable. 

Schedule a discussion with us and we will be happy to share more about our suite of services for Native American Casinos. 

FLAT 40% COVID RECOVERY OFFER 

Our recovery offer is part of our unwavering support in helping every event and hospitality-based entity to spring back in action by organizing their upcoming events without breaking their bank. 

CHECK OFFER

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Our White-Labeled Customer Care is one of the key pillars of the recovery program. We have an outstanding track-record of providing highly reliable & trustworthy white-labeled customer support equipped with a talented team following global practices. We put top-notch customer care at the forefront of your hospitality business to help you acquire, engage, and retain your loyal patrons. 

Here’s Why Engaging Your Patrons Is Better with Our White-Labeled Support:

1. 24/7 Inbound & Outbound Support 

With everyone having to stay indoors for the majority of the time, naturally, the online engagement rates have increased. As a major hospitality venue owner and event organizer, you might’ve also faced a heavy volume of customers calling in asking for a refund or enquiring about your upcoming shows.

With our 24/7 inbound and outbound support working under your brand name, we are accustomed to handling a large volume of calls pertaining to any of your queries whether it’s hotel booking, reservations, cancellations, and even technical queries. With customer support off your back, you can rest easy and focus on important business decisions during his critical period. 

2. Knowledgebase Development

Through specialized knowledge managers, your business operations are monitored regularly to create your knowledge base articles with accurate information on an ongoing basis. This helps your patrons in finding solutions proactively by visiting your website with the knowledge articles which saves time and improves customer experience.

3. Customer Outreach & Retention Programs 

Our suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers. Our edge for efficiently handling large volumes of customer queries through 24/7 live chat, email, and chat support. 

4. Webinar Phone Support

Our customer care team is replete with specialized Subject Matter Experts who conduct regular webinars on an on-demand basis to demonstrate your products and app usage that makes the journey at your venue more streamlined.  We also deep dive into your hospitality products to conduct demos to your customers.

Apart from these services, it’s really our team of global experts and the choice of world-class customer care software that make engaging with your loyal patrons a piece of cake. Learn more about our Customer Care services here.

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Insight-Based Engagement

Data is a powerful tool for any event marketer out there. You need to understand why a particular event sold out and why it didn’t. And if it didn’t, did you ponder over your insights and reports to fulfill your attendee’s desires next time? 

We noticed a recurring pattern with our event presenters using our Event Tickets Reporting feature. 

Screenshot – Yapsody Dashboard

They customized their event marketing approach with data points to engage with the right audiences after every event they organized. 

Screenshot – Yapsody Dashboard

With real-time stats regarding inventory, sales, and accounting statistics, we witnessed this most-preferred feature to be a clear cut winner across all venues and events. 

Personalized Email Marketing

Personalizing content before shooting it out to your audiences changes the result of your marketing campaign. With our Mailchimp Integration, our event presenters produced some of the best lead generating email campaigns. The key to a healthy open rate was to add a personal touch with topical emailers. It was quite evident even in 2019 that email marketing will never go out of fashion for its brand awareness and lead generating capabilities.  

Event Marketing Services

A little push goes a long way in reaching that extra mile. All our event presenters did was create their events on our platform, and we provided a host of event marketing services that gave them that boost to reach a wider audience. We promoted their events on Facebook, Instagram and Twitter (and LinkedIn, depending on the nature of their event)

Screenshot – Facebook Marketing Insights

A few event promoters wanted the top slot so they leveraged our premium listing services and increased their visibility by 10x! Others wanted a blog post written exclusively for their event so our marketing specialists churned out blogs on our website reflecting pre and post-event related content that further enhanced their reach.

Apart from Facebook, Twitter and Pinterest, event presenters can now add their Instagram profile links to their Online Ticket Store. Should a ticket purchaser want to visit the presenter’s Instagram profile, they will now be able to without having to look up the profile on the Instagram app. With these services, we cut down on minutes of wasted time for all Yapsody users.

Google Analytics Integration 

If there’s one feature that is unanimously used by all our event presenters regularly, it’s Google Analytics and rightly so. Leveraging the mighty Google Analytics Integration, our presenters were able to:

• Get in-depth detail about how much traffic each marketing channel is contributing to their ticket sales.
• Track real-time sales conversions and create customized reports to understand the figures better.
• Find out how long your visitors spend on which page and which page is getting more traffic.

Ticketing Validating Apps

At Yapsody, we offer event presenters various Ticket Validating Apps to boost the ticket validation process. The end goal of any event is to be a success in the minds and hearts of your audiences. And it’s not gonna happen if you make them wait for an hour in a queue. Event ticketing apps make tasks like validating attendees, scanning tickets and reporting simple and quick. We continue to update our apps that make ticket validation a breeze. 

Personalized Chat Support

There was a rising trend in chatbot adoption but many event attendees don’t prefer a robotic problem solver. While automating customer service, it becomes important to address an attendee’s queries on a personal, empathetic level to make them feel valued. Our event presenters closed that gap through our Support team. Tactful customer support before, during, and after the event remains one of the key factors in making your event attendees happy. 

Cybersecurity

With data becoming an extremely powerful tool, handling sensitive data can be risky. From misusing third-party data to the exchange of data, it is challenging for event presenters to secure their events and attendees from cyber attacks. This is one of the many reasons why event presenters and hospitality enterprises trusted us with their ticketing and revenue generation. 

Yapsody employs a cross-functional team of specialists to oversee PCI Compliance and avoid credit card frauds. We are also GDPR compliant that keeps attendee information secure. Read Yapsody’s GDPR policy here. Through our super-secure platform, event presenters remain untroubled with their entire event creation, payment integration, and ticket selling process. 

Adding Events To Calendar 

We’ve witnessed our event presenters undergoing scenarios where their event managed to sell out quickly, but on the D-Day, they ended up with a few empty seats. Their ‘Early Birds’ forgot they ever purchased tickets. To remedy this, we added the ‘Add To Calendar’ plug-in on our platform to ensure their ticket purchasers never forget to attend events again. Once they’ve made a ticket purchase, attendees would receive a reminder for the event directly in their Apple, Google or Outlook calendar. This plug-in made life easier for presenters having a WordPress or Wix site.

Screenshot – Yapsody WordPress Integration

This plugin bridges the gap between the presenter’s WordPress or Wix platform and our Online Store to market their events on their website within a calendar. 

Screenshot – Yapsody WordPress Integration

This calendar dynamically display events on the calendar as and when an event is added, updated or deleted.

Screenshot – Yapsody Calendar

Global Language Selection On Mobile 

Our event ticketing platform facilitates the sales of over 1M event tickets for presenters worldwide. To ensure their tickets sales are not lost in translation, their event attendees can choose from over 15 global languages to view tickets on their Online Ticket Store on their mobile itself.

Yapsody Supported Languages

 This made it easier for Non-English speaking attendees to:

• Read event information & understand instructions. 
• View tickets and Generate e-tickets in their language. 

An event presenter’s ultimate goal is to bring people together for a shared experience and Yapsody leaves no stone unturned to elevate that event experience. 

These were a round-up of our most-preferred features used by event presenters on board with Yapsody. Want to integrate these features to elevate your event creation and revenue generation? Sign up now as a presenter and sell your first 50 tickets with NO ticketing fee + Pass On Fees & collect money directly in your favorite payment gateway account.

The post Round-Up Of Our Most-Preferred Features in 2019 appeared first on Yapsody.

Free Webinar & Live Demo!

Yapsody offers Webinar Services wherein we provide live demos of our products on a weekly basis. Within an hour’s duration, we explain to you various Yapsody features so that you can take maximum advantage of our system. And in case you miss the webinar, we always provide the link to our recorded sessions that you can watch later.

We understand that your happiness is related to your satisfaction, which is why we offer you all these channels if you need any help. And that is why we always say “Happy Ticketing!” when we correspond with you.

Email Us!

Yapsody provides 24×7 Email Support. If you ever need help, you can simply drop in an email at support@yapsody.com or fill up the email form available at the Help Center.

Follow Us!

We worship social media, and so you can find us across all digital platforms – Twitter and Facebook. If you tweet to us, drop in a message on Facebook or Twitter, you’ll be attended to in a matter of moments.

Chat With Us!

With a 24×7 chat support, you can be assured that we’ll even respond to you and your customers.

Chat Support actually offers a five-way advantage:

1. Our Chat Support Professional will cater to your doubts immediately and you can receive clarification on multiple issues in a single go.
2. We also send screenshots to ensure seamless guidance.
3. Although we have a number of features in Support System, Chat Support is the definite show-stealer as more than 70% of our customers contact us on chat. It definitely is a winner, because it takes so little efforts to click on that little side window that’s always there and receive help in a single click!
4. Yapsody is a B2B enterprise, but we offer chat solutions to you (Presenters) as well as your customers. On your event page of ticket selling system, we have installed a chat widget that your customers can use to contact us and we’ll guide them through their purchase.
5. Our Chat Support Professionals are trained to answer any technical query, but if your customer is seeking some event related information, we’ll send an email to you requesting clarification on the same and then your end user will be updated about it. This ensures 100% customer satisfaction.

Phone Support!

You can always email us between 5:30 AM PST – 6:30 PM PST requesting a callback, and our Voice Callback Support Professional will ring you up according to your preference.

Help Center…

At our Help Center, you’ll have 24×7 access to Support FAQ & Knowledge Articles which will assist you and your customers to get the required information in a few seconds. Although we are the Flash of Support Systems, it will save you the time and effort of dropping a query to us and waiting for a response when you can get detailed instructions in our database itself. Also, if we receive new queries, we update them in our Support Center, which is divided into different categories to better assist you and your end users.

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While most of what we do is all about online ticketing and events, we offer something way more important with our utmost dedication and at no cost at all – our impeccable online customer support. Anything you find awry about our ways, you can always reach out to us via email or our online chat support. You must be thinking, “If email and chat support is what it’s all about, why am I supposed to be reading this blog post at all?” Because, we aren’t the only ones that offer email and chat support, but we have a lot of things about it that makes us special. And considering YOU are the ones who will be looking towards us for support, you deserve to know exactly what ALL it’s about.

WHAT IT’S “TECHNICALLY” ABOUT

Our support management is based completely on the ITIL and HDI support center standard framework. With our support service desk operating in a fully proactive mode, we’ve proudly achieved Actualized Maturity as per HDI guidelines.

Also, all our processes and practices adhere to the ITIL and HDI frameworks.

TALKING ABOUT PROCESSES AND PRACTICES…

…yes, they DO adhere to the standard ITIL and HDI frameworks, and here are some of them to prove that:

1. All our incidents (tickets, basically) are being recorded consistently in a professional manner.
2. All these recorded incidents are identified and categorized based on a well-developed scheme.
3. By adopting the ITIL framework we ensure that we follow the Incident Lifecycles Management that includes the following processes:

• Opening
• Monitoring Progress
• Resolution
• Client Feedback

And all these processes are executed consistently with zero exceptions.

4.  Also, our support staff walks by the Service Desk Process, Procedures and Documentation laid down in ITIL.
5.  When we say we “strictly” adhere to the ITIL framework, even our Service Desk policies like Incident Management, Problem Management, Escalation Management, and Service Desk Management are included.

WHY “ADVANCED TECHNOLOGY” ISN’T JUST ANOTHER BULLET POINT

Nowadays, if you want people to think highly of your system, all you need to do is include a point that says “Advanced Technology”, and they’ll believe you. Because hey, nothing beats technological advancement, right? Well, we intend to make it clearer on our parts because blurred lines and vague bullet points aren’t our way of customer handling.

We offer you self-assistance tools like knowledge and data-based articles and FAQ articles. Also, we have set up the Business Rule in Service Management that performs the Triggering and Automation as per business requirements.

WHAT’S IN IT FOR US?

You would definitely want to know why we are making a big deal out of customer support, wouldn’t you? Because we have missions and visions of our own –

– We seek to offer exceptional customer service so that we never lose what’s the most valuable to us – your trust.
– We generate revenue by the optimum use of available resources.
– We conduct Satisfaction Surveys to recognize our Customer Feedback.
– We have a Quality Feedback for our QA team and a Product Feature Feedback for development and management.
– We support the testing of new products to ensure we always give out the best of what we offer.
– We participate actively in the Continual Service Improvement Process because we believe the best is always yet to come.

We, at Yapsody, believe in risks and challenges. But, at the same time, we would never let any of our customers suffer from any damage. Which is why we’re always here 24/7, offering you quality support, whenever and wherever you need us.

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