Our White-Labeled Customer Care is one of the key pillars of the recovery program. We have an outstanding track-record of providing highly reliable & trustworthy white-labeled customer support equipped with a talented team following global practices. We put top-notch customer care at the forefront of your hospitality business to help you acquire, engage, and retain your loyal patrons. 

Here’s Why Engaging Your Patrons Is Better with Our White-Labeled Support:

1. 24/7 Inbound & Outbound Support 

With everyone having to stay indoors for the majority of the time, naturally, the online engagement rates have increased. As a major hospitality venue owner and event organizer, you might’ve also faced a heavy volume of customers calling in asking for a refund or enquiring about your upcoming shows.

With our 24/7 inbound and outbound support working under your brand name, we are accustomed to handling a large volume of calls pertaining to any of your queries whether it’s hotel booking, reservations, cancellations, and even technical queries. With customer support off your back, you can rest easy and focus on important business decisions during his critical period. 

2. Knowledgebase Development

Through specialized knowledge managers, your business operations are monitored regularly to create your knowledge base articles with accurate information on an ongoing basis. This helps your patrons in finding solutions proactively by visiting your website with the knowledge articles which saves time and improves customer experience.

3. Customer Outreach & Retention Programs 

Our suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers. Our edge for efficiently handling large volumes of customer queries through 24/7 live chat, email, and chat support. 

4. Webinar Phone Support

Our customer care team is replete with specialized Subject Matter Experts who conduct regular webinars on an on-demand basis to demonstrate your products and app usage that makes the journey at your venue more streamlined.  We also deep dive into your hospitality products to conduct demos to your customers.

Apart from these services, it’s really our team of global experts and the choice of world-class customer care software that make engaging with your loyal patrons a piece of cake. Learn more about our Customer Care services here.

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Here’s How You Can Ramp Up Your Marketing Efforts in The COVID Era: 

1. Optimize Your Website To Rank Higher 

This is a time when online engagement and internet usage has surged exponentially. Your audience is searching for new modes of entertainment and online which is why your brand website should be optimized by SEO experts for it to rank higher. As part of our Assistance and Recovery Program, we’re offering our existing suite of marketing services to the hospitality and entertainment industry. 

Optimizing your website with the right mix of content and keywords will help you stay on top of search results and get discovered by potential audiences.

2. Use Surveys To Plan For The Future 

Apart from hosting web events, organizers and concert clients have been using our event ticketing platform to build their own questionnaires & surveys which helps them collect important data from their guests.  The types of questions you ask in a survey can give you a mountain of information that you can utilize for planning your future events.

Think about what your target audience expects out of the post-pandemic situation and questions which you need answers to that will help you plan better for the upcoming months. Here are 3 Types of Surveys to Improve Your Event Planning. 

3. Create A Strong Brand Recall 

All your marketing and branding efforts are a success only if your target audience is able to connect with your brand of events and shows in the future as well. Creating a strong brand recall ensures that your potential ticket-buying audience gravitates towards you and not your competitors. We have been helping key entities in the hospitality and entertainment industry with our marketing suite of services. 

If you’re an event presenter looking to use a robust event ticketing platform, you can SIGN UP here and also schedule a discussion with us to register for our marketing suite of services.  

Assistance & Recovery Program for Native American Casinos

In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. Yet, acting purely out of our love and commitment to supporting our family of Native American Casinos in achieving a swift recovery, we are extending our existing suite of services to the Casino Assistance & Recovery Program. 

Our program will help serve your business operations, optimize your existing processes, grow your profitability, and save costs significantly on the road to recovery. Remember to stay safe as we, as a community will come out stronger than ever once this pandemic passes away safely.

Also Read: 

COVID-19 (Coronavirus) Resources for Event Presenters

The post Ramping Up Your Marketing Efforts In The COVID Era appeared first on Yapsody.

These are some of the unique challenges every casino manager will face. With Yapsody by their side, these unique challenges will only be a ladder to star-studded success. 

1. Space and Volume

Even when the casinos are huge, there are times when space just doesn’t seem enough to hold their volume of guests in place. Casinos are prized for hosting various events on a single day itself – be it live music concerts, stand up gigs, and so on. As a casino manager, you might be wondering whether to opt for a General Admission style of event or to go for Reserved Seating. Well, as a Yapsody user you can both the sections to facilitate event ticketing for a wider audience. 

2. Multiple Event Creation 

Casinos are not the ones to shy away from hosting a multitude of exclusive events every week. With a wide audience just pouring in and out of their floors every minute, be assured that they have something planned for everyone. Now the challenge remains of creating multiple events or performances while selling their event tickets. With our event ticketing system in place, casino managers have been creating multiple performances for a single event with different time slots and dates for a single event. Come one, come all. 

3. Long Queues and Wait Time

Another challenge which cannot be overlooked. On nights when casinos are hosting game nights or poker tournaments, the queues stretch out long and far. Since everyone wants a piece of that poker action, our casino event presenters use our YapScan and Point of Sale App to shine their way to success. With mobile ticket issuing and scanning available to on-ground casino teams, it becomes easier to cut down on endless queues.   

4. Payment Collection Methods

Casino’s are a 24/7 deal and a global converging point for many guests who frequent the tables and slots. Being in the casino business, you can never ever turn down a guest from attending your casino events because you don’t have global payment options integrated in your event ticketing system. With Yapsody, casino event managers have been hitting the jackpot by integrating multiple online and offline payment gateways for ease of ticket selling. Our Multi-Langauge and Multi-Currency guarantees a star-studded experience for you and your guests. 

Want to elevate your casino event ticketing? Sign up now and hit the jackpot. 

The post 4 Unique Challenges Of Casino Event Ticketing appeared first on Yapsody.

Yapsody has been the preferred event ticketing platform for independently-owned casinos for more than 25 years. Given our experience in the casino industry, we designed our event ticketing features in conjunction with our casino clients. 

Here are 9 event ticketing features preferred by our casino clients for ease of event creation, promotion, and revenue generation functionalities: 

1. Reserved Seating 

A defining factor of casinos is all things premium. Everything from the food to your accommodations. So why should the events be any different? A majority of our casino clients prefer reserved seating for giving their guests the ultimate flexibility in choosing premium seats and other added benefits. VIPs don’t stand in queues to attend events and that’s where reserved seating comes handy.   

2. Ticket Customization

A casino is one of those high profile venues that host events regularly. They can’t have a similar ticket design for every event. With our ticket customization option, they breathe life into their e-ticket by displaying brand and sponsor logos, custom illustrations, and upcoming events.   

3. User Management

There are big casinos and there are small casinos. Even in the smaller casinos, the teams working behind the scenes are large. With our ticketing system user management, casino clients seamlessly allocate roles and detailed permissions to each department. Your ground staff will use a different set of features compared to your marketing team hence creating an awesome event experience for everyone. 

4. Access Codes

Make your casino event an “invite-only” one. Unless your guests have an invitation, they don’t get to come. This is a classic case of poker tournaments being held in casinos where only the high rollers, VIPs, and celebrities are invited to attend in an exclusive event. Our casino clients enable this feature to make their event tickets available for purchase through multi-use or single-use promo codes only. Hence maintaining that exclusivity casinos are known for. 

5. Discount Options

Many of our casino clients use our discount feature to create an all-inclusive package for their guests to elevate their resorts, spa, clubs, and restaurant services. By creating an event ticket with multiple discounts, our casino clients boost their ticketing revenue exponentially. 

6. Payment Gateway Flexibility 

A casino gets a footfall of thousands of global citizens every day. Our casino clients stay on their A-game when it comes to giving their guests the flexibility to choose from a multitude of payment options. We have integrated multiple payment gateways such PayPal, Mollie, WePay, Stripe, Braintree and many others for payment processing across over 60 countries while supporting 170+ currencies.

7. Surcharge Options

Many times, our casino clients witness their event sales rocketing up. That’s the time they take advantage of applying surcharges on events that will sell out soon, regardless of the ticket price. This gives them total control of maximizing their revenue. 

8. Event Marketing Services 

Running a casino isn’t for everyone and for those that do, have our respect. The casino business is a hectic one and in that process of setting things right on the floor, many clients miss out on marketing activities to boost their ticket sales. With our event marketing services such as premium event listing, co-branded blogs, social media promotion, and a host of SEO services, our casino clients offset their promotion activities to us. 

9. 24/7 Support 

Vegas is known as a 24-hour town as their casinos are open day and night. Our support team truly is a bunch of Jedi’s masters when it comes to solving high volume queries during casino events. Even when you think you have everything under control, chances of your events going haywire are high. That’s where our event ticketing platform shines as casino clients know Yapsody will be there to save the day. 

Want to supercharge your casino events into a money-making machine? SIGN UP with Yapsody and take total control of your event creation, promotion, and ticket sales.

The post 9 Event Ticketing Features Preferred By Our Casino Clients appeared first on Yapsody.

The feature is available for every type of event & venue so that you don’t limit the creative planner in you, however, here are 5 events that truly deserve Reserved Seating. 

1. Live Music Concerts 

You’re truly letting the early bird and enthusiastic fans feel the magic of their musicians up close. It’s a feeling that is next to none. Reserved Seating allows them to choose exactly where they would like to be seated or standing to have their ultimate event experience. Reserving their tickets beforehand puts their minds at ease in having to avoid long queues and get preferential treatment. They’re paying top dollar for a top-notch experience and that’s what they should get. 

2. Gala Dinner

Food is a multicultural social glue that brings people together. Masterchef cookouts and gala dinners are perfect for reserved seating where people will be in their best attire not looking to sweat it out in a queue or haggle their seats with others. In the case of a community dinner service as well, reserved seating gives an option to the entire family, especially the senior citizens and kids to have a great time rather than hunting for seats as the door opens. Food is meant to be enjoyed in peace and this is exactly what Reserved Seating achieves. 

3. Charities and Fundraisers

Benefit music concerts and dinners for charities and fundraisers are also well-suited. As an event presenter, you might invite a host of high profile celebrities, patrons, and investors to open their hearts and wallets for the community. Make sure you don’t make them feel anything less than a VVIP. With our feature, you can hold their seats and entire sections for their seating pleasure in advance. Make sure you use our event ticketing platform to streamline the process and get a FLAT 50% rebate. 

4. Casino Nights

A bit of a posh affair, a black-tie affair themed around the British spy requires a lot of effort. With precise planning and a reserved seating arrangement, a Casino Royale night brimming with poker tournaments, celebs, VIPs, and corporate sponsors can be a sure shot success. Keep these events ticket priced high to keep the guest list exclusive. Just keep that guest list and YapScan in hand for ease of check-in.   

5. Movie Nights

Whether it’s an international film festival or a theatrical drama, you can offer multiple ticket types and let your attendees enjoy the performance from their choice of seat. With reserved seating, setting up a private movie screening at a theatre that serves food and beverages also works wonders. 

Now, that you know which 5 events deserve reserved seating, go ahead and do your thing. Sign Up with us to create, promote, and sell event tickets online.

The post 5 Events That Deserve Reserved Seating appeared first on Yapsody.

Stand – Up Comedy

With stand-up comedy picking up the paces, live acts such as Louis Anderson and George Lopez sell out venues by dolling out the laughs. Easily one of the best live entertainment acts for your casino that is guaranteed to fill up your casino floors. Make sure you have a good ticketing system in place that will handle all the phases of ticket booking.

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Get tickets to watch @GeorgeLopez as he returns to showcase the comedic genius that he is at @ShoshoneBannockCasinoHotel this Jan!: http://bit.ly/354Jc0C⠀ #georgelopez #comedy #forthall #idaho #events #live #thegeorgelopezshow #livecomedy #comedynight #yapsody

A post shared by Yapsody (@yapsody) on Nov 15, 2019 at 9:30am PST

Concerts

Concerts can get tricky as they have multiple dimensions such as talent buying, production, ticketing, and patron building. This is why having a good talent buyer can serve your casino well. Through concerts, you can pull in audiences who never would’ve never stepped into your casino. They might end up spending a few bucks at the slots or craps table in the process of strolling through your casino. 

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El Cajon, CA: Head to @Sycuan_CasinoResort witness Paperback Writer- The Complete Beatles Experience perform – the closest you'll ever get to The Beatles. Tickets on Yapsody: http://bit.ly/319EEUp⠀ #paperbackwriter #thebeatles #beatles #beatlestribute #tributenight #cantbuymelove #live #events #yapsody

A post shared by Yapsody (@yapsody) on Oct 14, 2019 at 10:30am PDT

Live Music Bands

Live music bands are usually placed in diners and lounges that lure patrons in. Food and alcohol are classic chasers that complement any genre of music thus adding to the overall casino business. Running a casino might be your forte, but foodies don’t mind returning to your casino just for the elegant vibe they experienced through your lounge services. 

Dancers and Performers

Another classic form of Vegas showbiz is having individual artists and performers that contribute to a fun, high-energy environment on the casino floors. No casino floor is complete without the glitz and glam of these dancers, magicians, fire performers, and acrobats adding a bit of sizzle to the casino.

Masterchef

An extension of the popular TV series, Masterchef events are well-known to draw participation from your patrons. Food is a universal social glue that is bound to please the masses. Whether your guests are participating or simply watching, it’s a fresh idea to boost your overall entertainment value. Throwing in a celebrity chef in the mix will also add a whole new flavor to the entire event.  

With two decades of industry expertise spanning across concert promotion and production, we bring you these sought-after insights that will give a much-needed boost to your casino party ideas. Contact Us if you need an end-to-end solution to meet your talent buying needs. 

The post 5 Live Entertainment Ideas for Your Casino appeared first on Yapsody.

1. With over 1.49 billion active monthly users, Facebook houses practically everyone. So, you have the entire world for your audience. For the cherry on top, Facebook offers casino event pages and other strategies to reach out to your target audience using features that are either extremely cheap or completely free.

2. And since we are talking about free, who doesn’t like discounts? From a customer perspective, it’s a tendency to buy anything that comes with an alleged discount or freebies. Early bird discounts and word to mouth deals are the no-risk classics, but you could also try other offers that guarantee maximum participation.

3. A hashtag is the easiest way to create a #buzz. Create a crisp hashtag and use it everywhere, including the website you’re selling tickets on. It’ll register your casino event in the minds of your potential attendees and serve as a gateway when they want to actually register.

4. Getting them interested in the step second to grab their eyeballs. Your landing page should have one amazing image or teaser that gives the general idea about your casino event and aims at captivating the hearts of the audience. If you get them excited about the event, nothing can stop them from buying the tickets. Basically, show them what their money is worth.

5. Once you have their attention, tell them the finer details of what all they’re getting with their tickets. Wherever you’re selling your tickets, make sure the important details and descriptions of your casino event are available to the customers.

6. Use Yapsody’s social media widgets to share your casino events directly on your Facebook and Twitter once you’ve put them up on your Yapsody webpage. This will make sure your customers are updated about your casino events without delays.

7. Seek local media’s attention. Find bloggers, journalists, or shows that are related to the theme of your event or your industry, and request them to mention your casino event on their platforms. Give them the important details about your event – the what, where, when, and how – so that if their followers are interested, it’ll be easier for them to reach you.

8. Set your ticket prices wisely. Make sure the prices are worth whatever your event is offering them. At the same time, don’t keep it too low or you may come off as unworthy.

9. Your ticketing websites are only meant to provide you with a platform to sell tickets, so relying on them to also promote your event effectively would be foolishness. You know your audience better than anyone else, hence, your strategies are bound to work out. Also, emails from a ticketing service may also be regarded as spam by your customers.

10. Yapsody offers you 24/7 help through email and a live chat. You could also drop by at our office and seek our advice or just chill with us. Apart from that, our FAQ section, Support section, and blogs will help you optimize your promotional strategies in order to make your casino event a success. We can definitely get you all the ingredients you need, but coming up with the master dish is your act. And we trust our presenters to be amazing cooks that way!

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