Here’s Our Event Organizers Guide to Mastering Communication In The COVID Era:  

1. Increase Your Online Visibility

Online activity and the search for new modes of entertainment are on an all-time rise. Taking that into consideration, it’s your time to increase your brand’s online presence and visibility. We’re sure you’re keeping your social media channels active. But, what you really need at the moment is to break through the clutter of your competitor’s noise be heard by the right set of audience. 

You’ll find that our marketing suite of services has been meticulously designed to suit a diverse range of requirements unique to event organizers in the hospitality & entertainment industry. 

2. Engage With New  Online Communities

Whether you’re an event organizer with your own venue or an independent event planner hosting venues across different locations, you have to attract new audiences to your future events. And now is the time to spread the word and keep a pulse on the online communities.  

Surely, it’s not an easy task to engage with newer audiences while keeping track of essential business decision on the pipeline. Why not schedule a discussion with us to have our marketing experts handle your campaigns? 

3. Re-Engage with Your Patrons On A Personal Level

Chances are that you already have many of your events in the pipeline with tickets being sold out. Your loyal patrons will be looking for active communication from your brand for any sort of query and clarity. With our while labeled customer relations suite, you can engage with them about player services, hotel reservations, event ticket transactions, or even just general Q&A. 

We’ve put customer care at the forefront of your brand to help you acquire, engage, and retain your loyal patrons. Our experience in the hospitality and entertainment industries is complemented by a host of services such as White Labelled Customer Care, Customer Retention Programs, Inbound & Outbound Multi-Channel Support, and many more. 

4. Use Surveys To Understand Their Thoughts

Live streaming is peaking on every platform, whether it’s a wellness event or a live DJ stream. If you haven’t already hosted an online event, learn how you can Take the Virtual Route For Hosting Your Events.  

Apart from hosting web events, you can use our event ticketing system to build your own questionnaires & surveys to help collect important information from your attendees. Their feedback when it comes to their personal standards of hygiene and what they expect from your future events becomes a crucial metric for planning ahead. 

We hope our event organizers guide will help you ride through these critical times and come out stronger on the other side so that the hospitality and entertainment industry can shine again in the “new normal”.  Event organizers looking for a robust, cost-effective event ticketing system, can SIGN UP here.

Assistance & Recovery Program for Native American Casinos

In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. Yet, acting purely out of our love and commitment to supporting our family of Native American Casinos in achieving a swift recovery, we are extending our existing suite of services to the Casino Assistance & Recovery Program.

Our program will help serve your business operations, optimize your existing processes, grow your profitability, and save costs significantly on the road to recovery. Remember to stay safe as we, as a community will come out stronger than ever once this pandemic passes away safely. Feel free to schedule a discussion with us and explore our tailor-made solutions.

Also Read: 

COVID-19 (Coronavirus) Resources for Event Presenters

The post Event Organizer’s Guide To Master Communication In The COVID Era appeared first on Yapsody.

However, in this climate of economic uncertainty due to COVID-19, most businesses have either curtailed their offerings or come to a complete halt, meaning customer support services have probably slowed down as well. Being an industry partner to the Native American Casino industry, we’ve packaged together a program called the Casino Assistance & Recovery Program to offer our existing expertise of Customer Relations, Marketing, Technology Development & Business Insights. After careful review and consideration, you’ll find that these services can create incremental value for every department whether it be player development, hotel reservations, food & beverage, or concierge services. How about taking this time to optimize your existing customer support processes, grow your profitability when you’re ready to open and save costs significantly while on the road to recovery?

If you’re a casino manager looking to offer better customer care, take a look at our offerings. 

• Inbound & Outbound Phone Support 

Our in-house customer relations team to handle an array of queries regarding your casino’s services. Whether your customer is a big player or a new guest, our Customer Relations team will patiently address each query that comes their way – whatever time of the day (or night)  it may be.

• Customer Outreach Campaigns 

Do you need to communicate important information to your customers about a new update? We’ll make that call for you. Provide Yapsody the details and we’ll make sure to pass it on to the customers who are meant to have that information. Personalized support is essential when it comes to updates/announcements customers don’t expect. Yapsody will make sure the information transfer is as smooth as possible for both you and your customer.

•  Immediate Onboarding 

Having been part of the industry for over two decades, we’re aware of all questions the customer support department of a casino gets asked. If you choose to avail of our service, the onboarding process is usually short and quick. Our customer care agents are trained to handle queries specific to your casino and the transition takes place shortly after. 

• Live Chat Setup

Chat support services make businesses more credible. For casinos that receive a mass volume of queries, a live chat feature on the website will do wonders. If you’re considering introducing this feature, talk to us. Our team will implement the widget on your website and have the queries directed at us. The live chat widget can be installed across the website or on the pages requested by the casino. 

• Strong Reporting & Analytics 

Yapsody strives to meet key SLA’S to improve customer satisfaction scores. On a monthly basis, Yapsody will send across reports to help you make better business decisions regarding your customer support. You will receive reports on the number of cases handled, individual ratings received by customers, overall satisfaction scores and waiting-times to name a few. 

• Highly Experienced Team

Our Customer Relations Specialists have experience working for highly reputed global companies and are well-trained to provide exceptional voice and web services to casino customers. As a practice within our organization, we advocate continuous learning and development through training and webinars.

Customer care agents strive to be there for customers at a time when they’re most in need. (A lockdown 100% qualifies as such a time.) As services remain shut and businesses have been disrupted, enhance your customer support services and stay ahead of the game. Schedule a discussion with our onboarding experts and your customer care services will be up and running in no time.   

The post Yapsody Extends Its Customer Relation Services To All Native American Casinos During COVID-19 appeared first on Yapsody.