casinos – Yapsody

What Do Patrons Expect From The Post-COVID Casino Industry?

Yapsody — Mon, 15 Jun 2020 05:30:57 +0000

With regulations easing off after careful consideration in most states, many casinos and hospitality have started planning their phase-wise opening. However, with the pandemic slowing passing through, it has left many people in a cloud of confusion. Whether they should step out and venture into your casino depends on a lot of different factors that concern their standards of health, safety, and entertainment.

Here’s What Your Patrons Would Expect From The Post-COVID Casino Industry

1. Top-Notch Health & Safety Standards

The post-COVID casino industry will be paving the way ahead for other hospitality enterprises. Without relying on proper health and safety standards that match or surpass national regulations, your patrons will remain hesitant to visit your venue. It’s time to take your existing health and safety standards to the next level and also portray it effectively on all your channels.

Few of the Tribal Casinos associated with Yapsody have started applying self-cleaning antimicrobial surface coating throughout their venues as part of their sanitization program. Everything from gaming machines, handrails, countertops, escalators, kiosks, staff lockers, and even their shuttle busses were thoroughly sanitized with an antimicrobial coating. An end-to-end health and safety approach like this is expected by your guests.

2. Exclusive Tables and Spaces for Loyal Patrons

With probable venue capacities being divided into half, your loyal patrons are expecting a certain amount of exclusivity and space dedicated to them. This is a strategy that will work well to gauge the initial reaction after a post-COVID reopening. Not only are you gaining more brownie points from your loyal patrons, but you’re also testing out the feasibility of exclusive events with a fewer number of attendees.

3. Free to Play Apps and Games

With many events and shows taking the virtual route to host their events, casinos also need to scale into the online landscape by launching free to play apps and games that will engross their patrons.

With our technology development services, building low-cost but highly robust apps is now possible to navigate the digital landscape and acquire newer audiences.

4. Player Segregation

Age-wise segregation could be another tactic that would pitch age-wise patrons and players against each other for poker or blackjack competitions. Tier wise and age-wise player segregation could also be part of your extensive precautionary measures.

5. Gift Cards Against Ticket Refunds & Cancellation

Looking to build loyalty and elevate your guest relationships? Gift cards are touted to be the favorite among your patrons. Transfer the amount of the ticket value into a gift card which can be availed by them later at your venue. This strategy will not only save your event investments but also retain guest loyalty. Your venue-specific branded gift card creates a strong brand recall in their minds as well.

The Gift Card feature is scheduled to be available on our event ticketing platform really soon.

COVID RECOVERY OFFER

Our recovery offer is part of our unwavering support in helping every hospitality-based entities to spring back in action by organizing their upcoming events and maintain their cash flow as well.

FLAT 40% Off on our service fees up to 31^st December 2020 on all events created before 15^th July 2020.

Promo Code: COVID19-RECOVERY40 Click to Copy

Your First 50 Tickets Are FREE

Create Your Event Now

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Types Of Support Provided By Yapsody Customer Relation Services

Yapsody — Wed, 27 May 2020 05:26:26 +0000

In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. With our unwavering support to Native American Casinos in achieving a swift recovery, we extended our existing suite of services to the Casino Assistance & Recovery Program.

Our White-Labeled Customer Care is one of the key pillars of the recovery program. We put top-notch customer support at the forefront to help you acquire, engage, and retain your loyal patrons. We make this possible through different types of support which are provided by our team of customer care specialists through one of the best in class software out there.

Types of Support Provided by Our Customer Care Services

1. General Queries

Whether it’s your hotel reservations queries, player services, concierge services, or just general Q&A, our support team is available 24/7 as part of our white-labeled services to represent your brand name and solve queries with maximum satisfaction scores.

2. Technical Queries

Not everyone can be a tech-savvy person nor have a lot of patience when there are technical difficulties arising on your software or apps. Not only do we help troubleshoot the technical issues, but our tech support experts also escalate the problem to the respective departments for a speedy resolution.

3. Transactional & Billing Collection

With many events and performances being canceled or postponed, it’s obvious that your loyal patrons will be looking to speak to a dedicated customer service expert for ticket refunds or voucher related queries.

Our customer care team is highly trained to adhere to your business protocols and handle your transactional, pricing, or discount related questions. We also provide an outbound billing collection process in place through our experts for handling all your bill collection.

4. Webinar Support

Our support team is replete with specialized Subject Matter Experts who conduct webinars on a weekly and on-demand basis to demonstrate correct usage of your on-site apps and software that makes attendee experience on your venue or event more streamlined and enjoyable.

Schedule a discussion with us and we will be happy to share more about our suite of services for Native American Casinos.

FLAT 40% COVID RECOVERY OFFER

Our recovery offer is part of our unwavering support in helping every event and hospitality-based entity to spring back in action by organizing their upcoming events without breaking their bank.

CHECK OFFER

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Event Organizer’s Guide To Master Communication In The COVID Era

Yapsody — Mon, 11 May 2020 05:30:11 +0000

We understand how event organizers, their attendees, and the whole event industry has been affected due to the COVID-19 pandemic. Getting people together for an unforgettable experience is unfortunately not advised. However, with life returning to back to the “new normal”, keeping your lines of communication open for your audience becomes even more crucial now while using social distancing to your advantage. For those looking to amp up their lines of communication before opening shops for good, we have something for you.

Here’s Our Event Organizers Guide to Mastering Communication In The COVID Era:

1. Increase Your Online Visibility

Online activity and the search for new modes of entertainment are on an all-time rise. Taking that into consideration, it’s your time to increase your brand’s online presence and visibility. We’re sure you’re keeping your social media channels active. But, what you really need at the moment is to break through the clutter of your competitor’s noise be heard by the right set of audience.

You’ll find that our marketing suite of services has been meticulously designed to suit a diverse range of requirements unique to event organizers in the hospitality & entertainment industry.

2. Engage With New Online Communities

Whether you’re an event organizer with your own venue or an independent event planner hosting venues across different locations, you have to attract new audiences to your future events. And now is the time to spread the word and keep a pulse on the online communities.

Surely, it’s not an easy task to engage with newer audiences while keeping track of essential business decision on the pipeline. Why not schedule a discussion with us to have our marketing experts handle your campaigns?

3. Re-Engage with Your Patrons On A Personal Level

Chances are that you already have many of your events in the pipeline with tickets being sold out. Your loyal patrons will be looking for active communication from your brand for any sort of query and clarity. With our while labeled customer relations suite, you can engage with them about player services, hotel reservations, event ticket transactions, or even just general Q&A.

We’ve put customer care at the forefront of your brand to help you acquire, engage, and retain your loyal patrons. Our experience in the hospitality and entertainment industries is complemented by a host of services such as White Labelled Customer Care, Customer Retention Programs, Inbound & Outbound Multi-Channel Support, and many more.

4. Use Surveys To Understand Their Thoughts

Live streaming is peaking on every platform, whether it’s a wellness event or a live DJ stream. If you haven’t already hosted an online event, learn how you can Take the Virtual Route For Hosting Your Events.

Apart from hosting web events, you can use our event ticketing system to build your own questionnaires & surveys to help collect important information from your attendees. Their feedback when it comes to their personal standards of hygiene and what they expect from your future events becomes a crucial metric for planning ahead.

We hope our event organizers guide will help you ride through these critical times and come out stronger on the other side so that the hospitality and entertainment industry can shine again in the “new normal”. Event organizers looking for a robust, cost-effective event ticketing system, can SIGN UP here.

Assistance & Recovery Program for Native American Casinos

In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. Yet, acting purely out of our love and commitment to supporting our family of Native American Casinos in achieving a swift recovery, we are extending our existing suite of services to the Casino Assistance & Recovery Program.

Our program will help serve your business operations, optimize your existing processes, grow your profitability, and save costs significantly on the road to recovery. Remember to stay safe as we, as a community will come out stronger than ever once this pandemic passes away safely. Feel free to schedule a discussion with us and explore our tailor-made solutions.

Also Read:

COVID-19 (Coronavirus) Resources for Event Presenters

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How to Elevate Guest Experiences in Your Hotel

Yapsody — Mon, 25 Nov 2019 05:00:32 +0000

Hotels and casinos are at the pinnacle of the hospitality space when it comes to elevating guest experiences. Industry leaders know for a fact that strategically re-inventing their guest experiences is key to staying on top of the game. That being said, we at Yapsody help our clients stay ahead of the curve through multiple touchpoints such as talent buying and event ticketing. Here are a few areas where your management can look into.

Website

Every manager knows that their guest experience begins way before arriving at the front desk. Not only do you need a user-friendly and fast website, but it also needs to reflect your hotel persona. Your social media handles further solidifies your online presence. Your website should also be mobile optimized and effortlessly lead your guests to the BOOK NOW option. Make sure that their first contact with your brand sets the standard for things to come.

Check-In Process

Probably the most over-looked factor, the check-in process can elevate your guest’s mood or annoy them. After travelling all that way to reach your hotel or event, if you can’t find their name under the reservation list, they might lash out. Perhaps, your hotel can easily manage the check-in check-out process on a normal day. But during the holiday season, when your hotel is a venue for a famous band to perform, you will need an Inventory Management System that can handle Reserved Seating and Ticket Scanning. You can still go for the “stamp on the hand” method of confirming entry for that old school touch.

Personalized Packages

Whether it’s a business trip or a family trip, everyone loves an all-inclusive package that covers food, alcohol, entertainment, spa, and gym which would be otherwise be charged a la carte. Carefully craft a package that has live entertainment acts for your resort or casino hotel. Don’t overpopulate your website with 50 packages when 10 of your best will suffice. Exclusivity is key in hospitality. You can further personalize their packages if it’s their birthday, anniversaries, weddings, and so on.

Partner With Other Businesses

By partnering with tourism businesses nearby, you can add value to your venue by amplifying your brand presence. A lot of your guests would love to explore nearby tourist attractions such as museums, theme parks, vineyards, breweries, and so on. You can club these under short-term packages for those who are always looking to go the extra mile. You can give the local gift shop some space in your hotel as tourists are always looking for memorabilia to take back home.

After The Stay

Brand loyalty is what every hotel earns if they pulled everything off perfectly. A key touchpoint for hotel owners to work on is earning their guest’s revisits. The real task is working on post-checkout surveys and feedback from your guests to evolve your future service offering. Create logic-based questions that can help you improve service levels in the future. Satisfaction in the hospitality sector is driven by improving through complaints and general feedback. How fast you can turn a negative into a positive becomes an indicator of your brand value in the market.

Yapsody has been a hospitality industry leader in providing volume talent buying services with internal routing since 1995. You’re just a SIGN UP away to elevate your guest experiences in your hotel.

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