Our White-Labeled Customer Care is one of the key pillars of the recovery program. We put top-notch customer support at the forefront to help you acquire, engage, and retain your loyal patrons. We make this possible through different types of support which are provided by our team of customer care specialists through one of the best in class software out there. 

Types of Support Provided by Our Customer Care Services

1. General Queries 

Whether it’s your hotel reservations queries, player services, concierge services, or just general Q&A, our support team is available 24/7 as part of our white-labeled services to represent your brand name and solve queries with maximum satisfaction scores.

2. Technical Queries

Not everyone can be a tech-savvy person nor have a lot of patience when there are technical difficulties arising on your software or apps.  Not only do we help troubleshoot the technical issues, but our tech support experts also escalate the problem to the respective departments for a speedy resolution. 

3. Transactional & Billing Collection

With many events and performances being canceled or postponed, it’s obvious that your loyal patrons will be looking to speak to a dedicated customer service expert for ticket refunds or voucher related queries. 

Our customer care team is highly trained to adhere to your business protocols and handle your transactional, pricing, or discount related questions. We also provide an outbound billing collection process in place through our experts for handling all your bill collection. 

4. Webinar Support 

Our support team is replete with specialized Subject Matter Experts who conduct webinars on a weekly and on-demand basis to demonstrate correct usage of your on-site apps and software that makes attendee experience on your venue or event more streamlined and enjoyable. 

Schedule a discussion with us and we will be happy to share more about our suite of services for Native American Casinos. 

FLAT 40% COVID RECOVERY OFFER 

Our recovery offer is part of our unwavering support in helping every event and hospitality-based entity to spring back in action by organizing their upcoming events without breaking their bank. 

CHECK OFFER

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However, regulations being lifted after careful consideration and analysis, many are postponing their events and also planning their upcoming events for the next few months. With many enterprises opening up their lines of communication, here’s why you also need to elevate your customer care services to keep updating your loyal event attendees and patrons with important information. 

Why Choose Our White-Gloved Customer Care Services?

We’ve developed an outstanding track-record of providing highly reliable customer care services to casinos and patrons of event presenters who have been using our event ticketing system. Our experience in the hospitality and entertainment industries gives us an edge for efficiently handling large volumes of customer queries. Here’s what’s in it for you. 

1. Your Brand Name Powered Our Team Of Customer Specialists 

Our services are offered under your enterprise’s brand, not ours. We operate as an extension of your business and offer top-of-the-line customer care services, therefore leading customers to gain the utmost confidence in your brand. – be it about player services, hotel reservations, event ticket transactions, or even just general Q&A.

2. Immediate Onboarding Through The Best Softwares

A dedicated Account Manager will interact with you to understand your support requirements and accordingly plan out a quick onboarding model in which we train our Support Team within 2 – 3 weeks for immediate onboarding through one of the world-class support software out there.

3. Engaging Customer Outreach & Retention Programs

Our white-gloved suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers and bridge the gap to build your brand loyalty. 

4. 24/7 Multi-Channel Support 

With decades of experience in the hospitality &  entertainment industry, our edge for efficiently handling large volumes of customer queries through 24/7 live chat, email, and chat support creates an unparalleled multi-channel support system for your brand.

Learn more about our Marketing Suite of Services if you also wish to Ramp Up Your Marketing Efforts In The COVID Era

Assistance & Recovery Program for Native American Casinos

In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. Yet, acting purely out of our love and commitment to supporting our family of Native American Casinos in achieving a swift recovery, we are extending our existing suite of services to the Casino Assistance & Recovery Program. 

Our program will help serve your business operations, optimize your existing processes, grow your profitability, and save costs significantly on the road to recovery. Remember to stay safe as we, as a community will come out stronger than ever once this pandemic passes away safely.

Also Read: 

COVID-19 (Coronavirus) Resources for Event Presenters

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FORGETTING THE BACK CHANNEL

To most people, this may sound like jargon, but event presenters who run social media campaigns are familiar with this term. It basically refers to the conversations about your event going on in social media.

Even if your event isn’t the biggest event in town, if you have attendees, it’s highly likely that they’re going to be talking about it on social media. They’ll be tweeting their opinions, posting pictures of your event, maybe even blogging about the insights. You might want to keep track of this back channel by encouraging people to use a hashtag dedicated to your event. Keep your hashtag crisp and easy, so that people don’t forget or misspell it, and at the same time, it should relate to your event.

UNPREPARED FOR THE WORST

It’s not unnatural to believe that everything will fall in place, or go according to the plan. Nobody wants to overthink a situation and panic about it. But, for event presenters, you have to be prepared for all that could go wrong.

You need to have a communication plan ready with your team in case something goes amiss. That way, your social media guy won’t have to spend the entire event making rapid decisions and thinking on his feet. Of course, it isn’t a good feeling, thinking the building could be set on fire. But, don’t we still have evacuation drills?

CONTENT MARKETING + CUSTOMER SERVICE

Social media is a lot about content, but is that all it is about? There are many people who follow event pages or accounts to get general queries answered like “What’s the food like?” or “Where can we get the speaker’s slides?”

People with a background in customer service can easily tackle difficult situations related to customers, and are also great at analyzing feedbacks and making improvements based on that. So, make sure you don’t neglect the customer service aspect of social media.

NOT TAKING ADVANTAGE OF YOUR SUCCESS

So, you had a great event, your hashtag took the center stage on social media, people have been tweeting and commenting and posting about it – what’s next, though? How are you going to retain this response and use it to your advantage?

Favorite all the tweets people have posted about your event and screenshot or save the pictures, comments, posts, and blogs. When you put these up on your website, they are a real depiction of your dedication to your event and customer satisfaction. Also, they are feedbacks that you can analyze in order to chalk out improvements for your next event.

CONCLUSION

Almost all event presenters use social media as a key tool for promotion, but often make the same mistakes. Pause a little, look where you’re going wrong, make necessary amendments, and then move ahead. You’ll practically witness the growth that way when you receive positive responses.

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Yes, there is a positive way of handling that. You, as an event planner, dedicate all your life to make someone else’s evening special. So, your proficiency will be measured by the satisfaction of your attendees. If you aren’t up for healthy criticism, my friend, you’ll be spending most of your nights with an Old friend – the Monk.

To start with, there are two primary reasons why you should have attendees giving their feedbacks after an event,

1. So that you know what improvements can be done the next time, and
2. To show your attendees that you are approachable, and that you respect their inputs.

The above two points are analogous to the two sides of a coin –  one for you, one for your attendees, and the next three will tell you exactly how the feedback from your attendees can power your event:

1. TRUST: When you ask for feedback from your audience, they feel valued. And when they honor you by responding to your request, a deeper relationship based on respect and trust brews between you and your attendees. It is this kind of a relationship that makes an attendee a regular for your future events or concerts, too.
2. CREATIVITY: Getting opinions from your attendees will tell you about the grass on the other side. These perspectives can help you break out of the pattern you’ve been following and try something new and creative. Once you break barriers through communication, it’s easier to have an inflow of different productive ideas.
3. GROWTH: Similarities bring people together, differences help them grow. You can only learn new things if you challenge what’s old, what’s being said. Difference in opinions often leads to situations where the solutions are disguised as “eureka!” moments. What is the fusion of matter and anti-matter but the greatest source of energy!

Simply having a Feedback form on your page won’t help unless you are actually analyzing what your attendees have to say. Also, don’t forget a Thank You e-card, you don’t want them feeling their opinions aren’t valued.

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