However, regulations being lifted after careful consideration and analysis, many are postponing their events and also planning their upcoming events for the next few months. With many enterprises opening up their lines of communication, here’s why you also need to elevate your customer care services to keep updating your loyal event attendees and patrons with important information. 

Why Choose Our White-Gloved Customer Care Services?

We’ve developed an outstanding track-record of providing highly reliable customer care services to casinos and patrons of event presenters who have been using our event ticketing system. Our experience in the hospitality and entertainment industries gives us an edge for efficiently handling large volumes of customer queries. Here’s what’s in it for you. 

1. Your Brand Name Powered Our Team Of Customer Specialists 

Our services are offered under your enterprise’s brand, not ours. We operate as an extension of your business and offer top-of-the-line customer care services, therefore leading customers to gain the utmost confidence in your brand. – be it about player services, hotel reservations, event ticket transactions, or even just general Q&A.

2. Immediate Onboarding Through The Best Softwares

A dedicated Account Manager will interact with you to understand your support requirements and accordingly plan out a quick onboarding model in which we train our Support Team within 2 – 3 weeks for immediate onboarding through one of the world-class support software out there.

3. Engaging Customer Outreach & Retention Programs

Our white-gloved suite of services has been smartly designed to acquire, engage, and retain your customers. With our customer outreach & retention programs, you can create a continuous cycle of personal engagement with your esteemed customers and bridge the gap to build your brand loyalty. 

4. 24/7 Multi-Channel Support 

With decades of experience in the hospitality &  entertainment industry, our edge for efficiently handling large volumes of customer queries through 24/7 live chat, email, and chat support creates an unparalleled multi-channel support system for your brand.

Learn more about our Marketing Suite of Services if you also wish to Ramp Up Your Marketing Efforts In The COVID Era

Assistance & Recovery Program for Native American Casinos

In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. Yet, acting purely out of our love and commitment to supporting our family of Native American Casinos in achieving a swift recovery, we are extending our existing suite of services to the Casino Assistance & Recovery Program. 

Our program will help serve your business operations, optimize your existing processes, grow your profitability, and save costs significantly on the road to recovery. Remember to stay safe as we, as a community will come out stronger than ever once this pandemic passes away safely.

Also Read: 

COVID-19 (Coronavirus) Resources for Event Presenters

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Free Webinar & Live Demo!

Yapsody offers Webinar Services wherein we provide live demos of our products on a weekly basis. Within an hour’s duration, we explain to you various Yapsody features so that you can take maximum advantage of our system. And in case you miss the webinar, we always provide the link to our recorded sessions that you can watch later.

We understand that your happiness is related to your satisfaction, which is why we offer you all these channels if you need any help. And that is why we always say “Happy Ticketing!” when we correspond with you.

Email Us!

Yapsody provides 24×7 Email Support. If you ever need help, you can simply drop in an email at support@yapsody.com or fill up the email form available at the Help Center.

Follow Us!

We worship social media, and so you can find us across all digital platforms – Twitter and Facebook. If you tweet to us, drop in a message on Facebook or Twitter, you’ll be attended to in a matter of moments.

Chat With Us!

With a 24×7 chat support, you can be assured that we’ll even respond to you and your customers.

Chat Support actually offers a five-way advantage:

1. Our Chat Support Professional will cater to your doubts immediately and you can receive clarification on multiple issues in a single go.
2. We also send screenshots to ensure seamless guidance.
3. Although we have a number of features in Support System, Chat Support is the definite show-stealer as more than 70% of our customers contact us on chat. It definitely is a winner, because it takes so little efforts to click on that little side window that’s always there and receive help in a single click!
4. Yapsody is a B2B enterprise, but we offer chat solutions to you (Presenters) as well as your customers. On your event page of ticket selling system, we have installed a chat widget that your customers can use to contact us and we’ll guide them through their purchase.
5. Our Chat Support Professionals are trained to answer any technical query, but if your customer is seeking some event related information, we’ll send an email to you requesting clarification on the same and then your end user will be updated about it. This ensures 100% customer satisfaction.

Phone Support!

You can always email us between 5:30 AM PST – 6:30 PM PST requesting a callback, and our Voice Callback Support Professional will ring you up according to your preference.

Help Center…

At our Help Center, you’ll have 24×7 access to Support FAQ & Knowledge Articles which will assist you and your customers to get the required information in a few seconds. Although we are the Flash of Support Systems, it will save you the time and effort of dropping a query to us and waiting for a response when you can get detailed instructions in our database itself. Also, if we receive new queries, we update them in our Support Center, which is divided into different categories to better assist you and your end users.

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In order to keep up with the rapidly changing promotional preferences of your target audience, you need to alter your promotional plans according to their preferences and this blog post will tell you how to effectively incorporate one basic multimedia element – videos – into your marketing strategy.

SLOW AND STEADY PUTS A FROWN ON THE VIEWER’S FACE

When you’re uploading your video online, don’t ignore sizing issues. If it’s a small video, uploading it in HD won’t necessarily make it slower; but a longer video will consume more data in HD and for people viewing it on their mobile devices and using mobile internet may get annoyed if it’s too lengthy and data consuming. Make sure your video provider has an option to turn off HD in such cases.

SERVE IT WITH SALADS AND SOUP

Your video has to be accessible, and you can ensure this by providing an audio description and subtitles. Though this may call for more money, time, and efforts, it’ll be definitely worth it. At least work on a transcript or text description since this will also help with Search Engine Optimization.

ONE THING LEADS TO ANOTHER

There are high chances that due to lack of time or data, an interested user may drop your event because of no direct access to required information. So, provide URLs to your Facebook page, website, blog, registration page etc. in the video’s description so that people who aren’t able to watch the video still have someplace else to go for the needed information.

AVOID AUTO-PLAY

When you have a video, you are going to put it up EVERYWHERE (including your website). Embedding it in your website is cool, as long as it doesn’t start playing automatically because firstly, it annoys users when they have to look for that one tab where the stupid music is coming from and secondly, mobile users who are probably not looking forward to using up their data for watching videos would be so mad at your website for auto-loading that video.

A LOT OF STUFF PLUS A VIDEO

Your video is a small marketing aid, and your entire promotional strategy can’t be based on one video. If your video includes all the vital information related to your event, make sure that the same is also available in alternative formats because even though a video is a great way to boost promotional activities, it’s not the only way, and should never become one.

Got better ways to use a video for promoting an event and selling event tickets online? Comment your ideas below and help your fellow event presenters!

The post Set Your Event Promotion in Motion appeared first on Yapsody.

While most of what we do is all about online ticketing and events, we offer something way more important with our utmost dedication and at no cost at all – our impeccable online customer support. Anything you find awry about our ways, you can always reach out to us via email or our online chat support. You must be thinking, “If email and chat support is what it’s all about, why am I supposed to be reading this blog post at all?” Because, we aren’t the only ones that offer email and chat support, but we have a lot of things about it that makes us special. And considering YOU are the ones who will be looking towards us for support, you deserve to know exactly what ALL it’s about.

WHAT IT’S “TECHNICALLY” ABOUT

Our support management is based completely on the ITIL and HDI support center standard framework. With our support service desk operating in a fully proactive mode, we’ve proudly achieved Actualized Maturity as per HDI guidelines.

Also, all our processes and practices adhere to the ITIL and HDI frameworks.

TALKING ABOUT PROCESSES AND PRACTICES…

…yes, they DO adhere to the standard ITIL and HDI frameworks, and here are some of them to prove that:

1. All our incidents (tickets, basically) are being recorded consistently in a professional manner.
2. All these recorded incidents are identified and categorized based on a well-developed scheme.
3. By adopting the ITIL framework we ensure that we follow the Incident Lifecycles Management that includes the following processes:

• Opening
• Monitoring Progress
• Resolution
• Client Feedback

And all these processes are executed consistently with zero exceptions.

4.  Also, our support staff walks by the Service Desk Process, Procedures and Documentation laid down in ITIL.
5.  When we say we “strictly” adhere to the ITIL framework, even our Service Desk policies like Incident Management, Problem Management, Escalation Management, and Service Desk Management are included.

WHY “ADVANCED TECHNOLOGY” ISN’T JUST ANOTHER BULLET POINT

Nowadays, if you want people to think highly of your system, all you need to do is include a point that says “Advanced Technology”, and they’ll believe you. Because hey, nothing beats technological advancement, right? Well, we intend to make it clearer on our parts because blurred lines and vague bullet points aren’t our way of customer handling.

We offer you self-assistance tools like knowledge and data-based articles and FAQ articles. Also, we have set up the Business Rule in Service Management that performs the Triggering and Automation as per business requirements.

WHAT’S IN IT FOR US?

You would definitely want to know why we are making a big deal out of customer support, wouldn’t you? Because we have missions and visions of our own –

– We seek to offer exceptional customer service so that we never lose what’s the most valuable to us – your trust.
– We generate revenue by the optimum use of available resources.
– We conduct Satisfaction Surveys to recognize our Customer Feedback.
– We have a Quality Feedback for our QA team and a Product Feature Feedback for development and management.
– We support the testing of new products to ensure we always give out the best of what we offer.
– We participate actively in the Continual Service Improvement Process because we believe the best is always yet to come.

We, at Yapsody, believe in risks and challenges. But, at the same time, we would never let any of our customers suffer from any damage. Which is why we’re always here 24/7, offering you quality support, whenever and wherever you need us.

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