Have A Look At Some of The Premium Event Ticketing Features To Create Events In The COVID Era

1. Reserved Seating

Considering social distancing rules with mandatory masks becomes the norm in the upcoming months, organizing a reserved seating event where your attendees can choose their seats makes a lot of sense. Create seating maps with seating arrangements that adhere to 6 feet of distancing and your event good to go.

2. Pass On Fees

Enable the ‘Pass On’ fees feature to add the ticketing fee to your attendee’s ticket cost. We understand it has been a dry run for many event organizers which is why this feature will help stabilize your cash flow on the road to recovery.

3. Access Codes / Invite Only

An invite-only event will be in demand for the upcoming months where exclusivity runs high. With our Access Codes feature, sell event tickets only to those who have received your invite or access code through our event ticketing system. 

4. Questionnaires & Surveys 

Willing to go the extra mile and accommodate your event attendee’s wishlist? Make full use of our Survey feature to create logic-based questionnaires to gardener the best insights that can be leveraged at your next event. 

5. Discount Options

Event attendees are definitely looking forward to attending live concerts and shows, but need an attractive price point. Using different types of discounts, you can boost your ticket sales in a short amount of time.

6. Mailchimp Integration

Tell your loyal fans and audience that you’re back! Announce it all over your social media but make sure you drop them a personal message through our Mailchimp integration. An email with all the necessary information such as ticket prices, locations, and safety rules are crucial for all your upcoming events. 

7. Accept Donations

Times are tough which is why your community might come together for a charity event to help those in need. Accept donations easily with our Accept Donation feature available on the Online Ticket Store and Virtual Box Office. The best part is, there are “no Yapsody fees” on Donations. All the proceeds are directly transferred to your account and will not be charged for in your monthly invoice.

We’re sure these features will elevate all your upcoming event creation and ticketing needs. Don’t forget to explore all our 30+ Premium Features that might be well suited for your venue or event type.

The post Premium Ticketing Features To Create Events In The COVID Era appeared first on Yapsody.

If you wish to understand your audience better and elevate your safety standards, download our full infographic here – Audience Expectations In A Post-COVID Era.

For those wanting to briefly glance through their attendee expectations in the “New Normal”, here’s what you need to know. 

1. Choice of Venue

Based on our reports, your choice of venue will play a key role in attracting older and newer audiences. The likelihood of attending outdoor events or shows is higher compared to indoor shows across fan categories. It’s natural to see event attendees wanting to be more distant and spaced out from other guests.

The likelihood of attending events also seems higher among regular concert-goers when compared to those who attend 2 or fewer events in a year. Learn more about Choosing Between Indoor & Outdoor Venues here.

2. Mandatory Face Masks At The Event

Goes without saying, attendees are expecting safety masks to be one of the most basic rules at your next event. No Mask = No Entry should be the norm.

The mandatory regulation of face masks with 6 feet of social distancing from strangers appears to be the most-preferred among participants for both indoor and outdoor concerts. 

 3. Regular Sanitisation & Disinfection

Your attendees not only need standard safety precautions like above but they also expect event organizers and venue owners to do their part. How? By investing in regular disinfection and sanitization programs. This will not only garner loyalty towards your brand but also keep their peace of mind intact. 

As one of the industry leaders, we can definitely tell you that following these guidelines will help you stay ahead of your competitors and acquire newer audiences. Once you’re ready to create your upcoming events, don’t forget to use our COVID Recovery Offer that will help you stabilize your cash flow.

COVID RECOVERY OFFER 

FLAT 40% Off on our service fees up to 31^st December 2020 on all events created before 15^th July 2020.

Promo Code: COVID19-RECOVERY40 Click to Copy

+

Your First 50 Tickets Are FREE

Create Your Event Now

The post Event Safety Regulations Expected By Attendees In The New Normal appeared first on Yapsody.

Our guide to creating safer live events and shows will help you stay ahead of the curve. Here’s what you need to take care of:

1. Make Social Distancing & Masks Mandatory 

Until and unless there is a vaccine in the upcoming months, event organizers will have to strictly incorporate 6 feet distancing with mandatory masks at their live events. The best-case scenario given the current climate would be to make wearing masks obligatory while maintaining safe distances. Not only the attendees but also your on-ground staff should be proactive in adapting to PPE kits and necessary safety gear.

Our US concert survey yielded some very important figures that will help you plan better in terms of event safety in the coming months. 

2. Choose The Right Venue 

The most crucial element that has major payoff when it comes to your overall event experience. Being an event organizer, this one of the major dilemmas being faced even by industry professionals. 

In a recent survey conducted by us, we gathered insights to help you choose between an indoor or an outdoor venue. More than half of the US survey participants are more likely to attend live concerts outdoors whereas approximately 33% percent were happy to be in an indoor setting with mandatory social distancing rules. Learn more about Choosing Between Indoors & Outdoor Venues. 

3. Thorough Thermal Scanning At The Multiple Touchpoints

Apart from the regular sanitization of multiple touchpoints at your event venue, you need to conduct thermal scanning along with your ticket scanning process. Invest in a piece of good quality equipment that reads temperature accurately. 

4. Place Sanitization Stations Strategically 

Whether you choose to go with an indoor or outdoor event venue, your attendees will expect sanitization stations at multiple touchpoints such as entry, exit, balcony, smoking area, restrooms, lounge, and dining areas. Choose spots where your attendees can maintain social distancing while getting sanitized without hesitation. 

5. Go For Pre-Packaged Food Options

No event would be complete without food and dining options to satiate your event attendees’ appetite. However, given the circumstances, opt for pre-packaged meals that are included in the price of your ticket. But in case you plan on going for a buffet, monitor your queues to make sure social distancing is being followed. 

We hope this guide gets you started for planning your upcoming events in the second half of 2020. Learn more about Audience Behavior In A Post-COVID Era here.

The post A Guide To Creating Safer Live Events In The New Normal appeared first on Yapsody.

Having conducted a survey to gauge live concert attendee preferences in the USA, here’s some data that’ll help you choose whether you should opt for an Indoor or Outdoor venue. 

1. Indoor Venues

Considering the critical situation that we’re in, it would seem that about 66% of live concert attendees would not prefer it whereas the rest 33% would be likely to attend an indoor event. 

Apart from that, 48% of attendees also made it clear that they would only attend an indoor event if mandatory face mask + 6 feet distancing was strictly followed. Whereas 38% were happy with just a mandatory facemask rule at the venue. For those presenters who are looking to start small in their indoor venues, this is a great opportunity to up your regulations and get going.

2. Outdoor Venues 

Outdoor events were always the choice favorites among event attendees with or without the COVID pandemic coming into effect. However, now more than ever approximately half of U.S. respondents are likely to attend live concerts outdoors. The likelihood of attending concerts seems higher among regular concert-goers when compared to those who attend 2 or fewer events in a year.

Apart from that, 57% of attendees made it clear that they would only attend an outdoor event if mandatory face mask + 6 feet distancing was strictly followed. Whereas 48% were happy with just a mandatory facemask rule. This is a good sign for event presenters and venue owners to take this data into consideration while planning their outdoor events. 

We understand how event presenters around the world are rightfully skeptical about springing back into action. With businesses coming to halt in the past few months, one might feel doubtful about breaking into their investments for an upcoming event. However, based on our survey conducted for the US, a good percentage of event attendees are looking forward to your events.

To take the load off your back, we’re extending our COVID Recovery Offer to every entity out there needing help with their cash flow at the moment. Our goal is to jump-start the event community back on its feet, collectively. 

COVID RECOVERY OFFER 

Our recovery offer is part of our unwavering support in helping every hospitality-based entities to spring back in action by organizing their upcoming events and maintain their cash flow as well.

FLAT 40% Off on our service fees up to 31^st December 2020 on all events created before 15^th July 2020.

Promo Code: COVID19-RECOVERY40 Click to Copy

+

Your First 50 Tickets Are FREE

Create Your Event Now

The post Planning For The New Normal: Choosing Between Indoor & Outdoor Venues appeared first on Yapsody.

Here’s What Your Event Attendees Expect In The New Normal

1. Facemask & Social Distancing Norms 

The number one concern for event attendees for attending an indoor or outdoor event – Mandatory facemask with social distancing protocols in place. Unless you make it clear in your marketing communications about these rules and regulations, event attendees are highly unlikely to attend your event. We suggest starting off with a smaller group of attendees as a test run to see if protocols are diligently adopted. 

A recent US survey created by us showcases audience preferences that will help you stay ahead. 

2. Discounts and Pricing Packages 

The global economy taking a hit, it’s natural that many of your event attendees and guests would expect a discount or a lucrative pricing package that makes it easier on their pocket to attend your upcoming events. Our event ticketing platform makes it easier for you to add different types of discounts for your ticket buyers. As an event presenter, this strategy will help you retain your existing audience and maybe even acquire newer ones. 

3. Regular Sanitisation of Venues 

Live entertainment events have been known to disturb the hygiene and there’s nothing you can do to avoid it. However, you can invest in certain post-event sanitization programs for your audience’s peace of mind. Don’t forget to communicate about it to your event attendees as they would be eager to attend events in venues following strict hygiene standards.  

4. Better Seating Arrangements

Regulations are easing off gradually as we speak, but the question remains – indoor venus or outdoor venues? This depends entirely on the type of event and the size of the audience. A larger outdoor venue is suited for a food fair or a drive-in concert where people don’t need to be seated, whereas you might consider an indoor venue for a smaller conference or an exhibition where seating is spaced out accordingly.   

5. Gift Cards Against Ticket Refunds & Cancellation

An answer to event cancellations that surged during the peak of the COVID pandemic, gift cards are going to be the savior for many event presenters. You can transfer the amount of the ticket value into a gift card which can be availed by them later at your venue. This strategy will not only save your event investments but also retain your attendee’s loyalty towards you.  A venue-specific branded gift card creates a strong brand recall in their minds as well. 

P.S. – The Gift Card feature is scheduled to be available on our event ticketing platform really soon.

COVID RECOVERY OFFER 

FLAT 40% Off on our service fees up to 31^st December 2020 on all events created before 15^th July 2020.

Promo Code: COVID19-RECOVERY40 Click to Copy

+

Your First 50 Tickets Are FREE

Create Your Event Now

The post What Do Attendees Expect From Your Events In The New Normal? appeared first on Yapsody.

Our White-Labeled Customer Care is one of the key pillars of the recovery program. We put top-notch customer support at the forefront to help you acquire, engage, and retain your loyal patrons. We make this possible through different types of support which are provided by our team of customer care specialists through one of the best in class software out there. 

Types of Support Provided by Our Customer Care Services

1. General Queries 

Whether it’s your hotel reservations queries, player services, concierge services, or just general Q&A, our support team is available 24/7 as part of our white-labeled services to represent your brand name and solve queries with maximum satisfaction scores.

2. Technical Queries

Not everyone can be a tech-savvy person nor have a lot of patience when there are technical difficulties arising on your software or apps.  Not only do we help troubleshoot the technical issues, but our tech support experts also escalate the problem to the respective departments for a speedy resolution. 

3. Transactional & Billing Collection

With many events and performances being canceled or postponed, it’s obvious that your loyal patrons will be looking to speak to a dedicated customer service expert for ticket refunds or voucher related queries. 

Our customer care team is highly trained to adhere to your business protocols and handle your transactional, pricing, or discount related questions. We also provide an outbound billing collection process in place through our experts for handling all your bill collection. 

4. Webinar Support 

Our support team is replete with specialized Subject Matter Experts who conduct webinars on a weekly and on-demand basis to demonstrate correct usage of your on-site apps and software that makes attendee experience on your venue or event more streamlined and enjoyable. 

Schedule a discussion with us and we will be happy to share more about our suite of services for Native American Casinos. 

FLAT 40% COVID RECOVERY OFFER 

Our recovery offer is part of our unwavering support in helping every event and hospitality-based entity to spring back in action by organizing their upcoming events without breaking their bank. 

CHECK OFFER

The post Types Of Support Provided By Yapsody Customer Relation Services appeared first on Yapsody.

As one of the industry leaders in the hospitality and entertainment industry, we’ve analyzed growing trends that helped us analyze what your event attendees expect in the future. With most regulations easing off across the globe, you can start planning ahead by adopting a few best practices that would define the “new normal”. 

Few Best Practices Event Planners Should Learn For The Post COVID-19 Era:

1. Safety First

It is highly unlikely that you’re organizing events amidst the lockdown unless you took the virtual route to host your events. Now, when you plan your upcoming events, make sure you start off with a smaller audience to maintain adequate social distancing norms. 85 % of survey data states that attendees would only attend an event if social distancing norms are followed with a provision of safety kits on site. 

2. Inform Your Attendees

Communication is key during the COVID era. Whether your event is happening next month or three months later, it’s your responsibility to inform your attendees proactively. Through our event ticketing platform, you can integrate Mailchimp to keep your lines of communication going. Our own COVID Resources for Event Presenters was instrumental for many event presenters on our platform to take timely, well-informed decisions. 

3. Use Survey & Questionnaires

A well-designed survey or questionnaire is key to unlocking your future event planning strategy. Think about what your target audience expects out of the post-pandemic situation and questions which you need answers to that will help you plan better for the upcoming months. 

Learn more about 3 Types of Surveys to Improve Your Event Planning. 

4. Maintain Your Cash Flow

We understand how many event planners and hospitality venues have suffered a huge blow to their revenue streams and investments. Cut down your operational costs and marketing spends to help sustain your business longer. Also, look for optimally priced platforms to assist your automation needs. We launched our existing suite of services as a part of our Assistance & Recovery Program for Native American Casinos to help them on their road to recovery. 

For all our event presenters and hospitality venues looking to organize their upcoming events can utilize our…

 COVID-19 Recovery Offer 

OFFER – FLAT 40% Off on our service fees up to 31st December 2020 on all events created before 15th June 2020

SIGN UP TO AVAIL OFFER 

(Our ticketing fees are invoiced to you on the 2nd of the next month, allowing enhanced cash flow management during this critical period)

The post Best Practises Event Planners Should Learn For The Post COVID-19 Era appeared first on Yapsody.

Here are 5 types of online workshops you can plan: 

1. Educational Workshops

Times like these, people are increasingly inclined to upskill their profiles through an online workshop or tutorial. Even if you weren’t involved in educational events or workshops, now would b a good time to reconsider your event planning. The need for educational workshops is at an all-time and you can easily be an imparting factor to your audience. 

2. Health & Wellness Workshops

The need to disseminate factual information in the COVID era is of paramount importance. This could be one of your weekly workshops where you bring on board and medical health experts to speak on current medical know how’s. This is a good strategy to let your attendees get a hint of your diversity as an event planner. 

3. Yoga Training 

Globally, there has a resurgence of holistic wellness and with it, the need for more yoga and meditation. Now would be a great time to connect with trained professionals to introduce them to your target audience. You could start small with a demo or free of cost event and then up the ante with every workshop session. 

4. Invite-Only Workshops

Looking to create an invite-only workshop for a select group of loyal attendees? Our Access Codes feature will help you create one. With an invite-only code from our event ticketing system, you can easily create a niche, well-crafted workshop. Think of workshops imparting specialty based insights and knowledge. Learn how to Set Up Access Codes For Your Event. 

5. Q&A Sessions 

This online workshop can be a follow up to al your workshops, no matter what kind you organize. Your attendees will appreciate that you’re taking their feedback and questions to improve their online event experience. Q&A sessions are also a good opportunity to increase your social media presence during these times.

COVID RECOVERY OFFER 

FLAT 40% Off on our service fees up to 31^st December 2020 on all events created before 15^th July 2020.

Promo Code: COVID19-RECOVERY40 Click to Copy

+

Your First 50 Tickets Are FREE

Create Your Event Now

The post 5 Types Of Online Workshops Event Organizers Can Plan appeared first on Yapsody.

Here’s Our Event Organizers Guide to Mastering Communication In The COVID Era:  

1. Increase Your Online Visibility

Online activity and the search for new modes of entertainment are on an all-time rise. Taking that into consideration, it’s your time to increase your brand’s online presence and visibility. We’re sure you’re keeping your social media channels active. But, what you really need at the moment is to break through the clutter of your competitor’s noise be heard by the right set of audience. 

You’ll find that our marketing suite of services has been meticulously designed to suit a diverse range of requirements unique to event organizers in the hospitality & entertainment industry. 

2. Engage With New  Online Communities

Whether you’re an event organizer with your own venue or an independent event planner hosting venues across different locations, you have to attract new audiences to your future events. And now is the time to spread the word and keep a pulse on the online communities.  

Surely, it’s not an easy task to engage with newer audiences while keeping track of essential business decision on the pipeline. Why not schedule a discussion with us to have our marketing experts handle your campaigns? 

3. Re-Engage with Your Patrons On A Personal Level

Chances are that you already have many of your events in the pipeline with tickets being sold out. Your loyal patrons will be looking for active communication from your brand for any sort of query and clarity. With our while labeled customer relations suite, you can engage with them about player services, hotel reservations, event ticket transactions, or even just general Q&A. 

We’ve put customer care at the forefront of your brand to help you acquire, engage, and retain your loyal patrons. Our experience in the hospitality and entertainment industries is complemented by a host of services such as White Labelled Customer Care, Customer Retention Programs, Inbound & Outbound Multi-Channel Support, and many more. 

4. Use Surveys To Understand Their Thoughts

Live streaming is peaking on every platform, whether it’s a wellness event or a live DJ stream. If you haven’t already hosted an online event, learn how you can Take the Virtual Route For Hosting Your Events.  

Apart from hosting web events, you can use our event ticketing system to build your own questionnaires & surveys to help collect important information from your attendees. Their feedback when it comes to their personal standards of hygiene and what they expect from your future events becomes a crucial metric for planning ahead. 

We hope our event organizers guide will help you ride through these critical times and come out stronger on the other side so that the hospitality and entertainment industry can shine again in the “new normal”.  Event organizers looking for a robust, cost-effective event ticketing system, can SIGN UP here.

Assistance & Recovery Program for Native American Casinos

In this climate of uncertainty, businesses worldwide have either curtailed their offerings or come to a standstill until further notice. Yet, acting purely out of our love and commitment to supporting our family of Native American Casinos in achieving a swift recovery, we are extending our existing suite of services to the Casino Assistance & Recovery Program.

Our program will help serve your business operations, optimize your existing processes, grow your profitability, and save costs significantly on the road to recovery. Remember to stay safe as we, as a community will come out stronger than ever once this pandemic passes away safely. Feel free to schedule a discussion with us and explore our tailor-made solutions.

Also Read: 

COVID-19 (Coronavirus) Resources for Event Presenters

The post Event Organizer’s Guide To Master Communication In The COVID Era appeared first on Yapsody.

While healthcare & scientific personnel do their best, people are advised to practice social distancing to minimize the spread. This has resulted in people canceling outstation trips and events which is natural considering the nature of this pandemic. We understand that your event investments might have been affected but event organizers are no strangers to last-minute panicking and struggle only to rise out of it like a phoenix.

While all of us practice social distancing, it doesn’t mean that people isolate themselves in the process of it. 

Here’s how you can use Social Distancing to your Advantage during COVID-19

1. Change Your Upcoming Event To An Online Event

Now that the global audience has collectively tuned into the internet for their daily entertainment needs, it’s time you took the virtual route for hosting events. If you haven’t postponed your events yet, you can get started with our  COVID-19 Event Postponement and Management Tips.

2. Strategize For The Future

Since you can catch your breath for a minute without running around events, you can take your time to layout important ideas for your future events. Set up your communication guidelines and strengthen bonds with your sponsors, vendors, and venue-owners.

3. Gather Attendee Feedback

Why not take social distancing as an opportunity to re-connect with your guest list and audience to gather useful information. When you create a web event on our event ticketing platform, use our Questionnaires and Surveys to garner suggestions and recommendations from your audience to improve your future events.

4. Buckle Up For The Virtual Way

If you’ve always thought about hosting events online, now is the time to try out this new format when people are busy glued to their phones looking for new forms of entertainment. You can try to host live music concerts, short stand-ups, Q&A sessions and so on. Learn more about 5 types Of Virtual Events To Bring People Together.

5. Audit Your Social Media Platforms

Event presenters can tend to be all over the place when they are busy marketing their events across all the social media platforms. This is a good time to clear out the clutter and organize important details like contact information, your office functioning hours, email ID that helps your audience and sponsors in connecting with you. 

6. Bring People Together Online

Once you’ve decided on taking the virtual route, you will find it much easier to LIVE stream your events. As an event organizer, you can bring people together online on a single platform like Facebook Live or Instagram Live. Learn more about choosing the right platform for live streaming online events.

7. Keep Sustainability In Mind

Sustainable events are the need of the hour and rightly so. As event organizers and attendees, it’s our responsibility to make sure we make a difference by going eco-friendly or perhaps adopting a more sustainable approach to enjoying events. Here are 3 ways to make your event more sustainable and leave the planet cleaner and greener. 

We hope you’re finding creative ways to keep yourself occupied during this phase of social distancing. Remember that we are in this together and as a collective consciousness, we can get through this and bounce back stronger to create memorable events that will define 2020 for years to come.

Also read: 

COVID-19 (Coronavirus) Resources for Event Presenters

The post Using Social Distancing To Your Advantage During COVID-19 appeared first on Yapsody.

Here’s How Our Non-Profit Event Organizers Can Shine During COVID-19

1. Play To Your Strengths

Identify what exactly is missing from your hospitals and clinics or perhaps your old-age homes. They are the ones who are in dire need of equipment and safety gear to tackle this challenge. Ask your local and national authorities in ways that you can help and gather resources while donating money. 

2. Collaborate With Other Non-Profits

Now is the best time to reach out to other like-minded individuals and organizations whose bandwidth matches your goals in providing help to COVID-19 afflicted communities. More hands and minds working together could only mean a faster and stronger resolution to deal with COVID-19. 

3. Move Your Fundraisers Event Online

Through our event ticketing platform, while creating and managing your events you can change your event into a web event. By doing so, you can update your online event’s registration links, ticket price, LIVE stream links and so on. Learn more about Taking The Virtual Route For Hosting Events.

4. Accept Donations On Your Online Ticket Store

If you’re a non-profit entity, you’re eligible to receive our flat 50% rebate on your monthly invoice for any fundraising or charitable event you sell tickets for.  We also have a feature called “Accept Donations” which is specially designed for non-profit entities to be able to collect donations from their Online Ticket Store. It is applicable for presenters across all our pricing tiers, irrespective of whether it is a general admission or reserved seating event.

We hope you make full use of our event ticketing system for your fundraising activities. With Yapsody you can always choose to Pass On your ticketing fees to your attendees and take advantage of our credit period to save your money during this critical phase. 

If you have any queries while setting up our online events, reach out to support@yapsody.com

We hope event organizers and concert managers all over the globe are taking the necessary social distancing protocols for their safety. The world needs more people who can bring communities together online during these unprecedented times. 

Stay tuned for more tips on handling the COVID situation and learn more through our COVID-19 Resources for Event Presenters.

The post How Can Non-Profits Shine During COVID-19? appeared first on Yapsody.

You’ve must’ve noticed musicians, artists, and performers going LIVE on their social media accounts to host watch parties with their fans. It’s time you also took the virtual route to host your events online and bring the world a little bit closer (without getting too close off course) during these times. 

As A Concert Manager, Here’s How You Can Retain Your Event Attendees:

1. Move Your Events Online

First things first, it’s about time you move your events online. We understand the fact that you might probably not get the attendee response and vibe of a live music concert but this is the closest your guests and ticket buyers are getting to your event and performances. Learn more about Changing Your Upcoming Event To An Online Event with Yapsody.

2. Choose The Right Platform For Streaming Online Events

Get a head start with our  COVID-19 Event Postponement and Management Tips to help you change your event into a web event. Once you’ve successfully postponed your events and planned your communication around it, it’s time to choose the best online streaming platform based on your audience. From webinars, podcasts, live music concerts online, and behind the scenes, you can choose from a wide variety of content formats to retain your event attendees.

3. Ask Your Attendees What They Expect From You

As an event organizer, this is the best time for you to operate and gather intel from the safety of your nest. Asking your event attendees what they want and expect from your events is a crucial piece of data for retaining them currently and for your future events. Learn more about Asking Attendees What They Want with our Questionnaires and Surveys feature. 

We hope you make full use of our event ticketing system for your online events. With Yapsody you can always choose to Pass On your ticketing fees to your attendees and take advantage of our credit period to save your money during this critical phase. 

If you have any queries while setting up your online events, reach out to support@yapsody.com

We hope event organizers and concert managers all over the globe are taking the necessary social distancing protocols for their safety. The world needs more people who can bring communities together online during these unprecedented times. Stay tuned for more tips on handling the COVID situation and learn more through our COVID-19 Resources for Event Presenters.

The post As A Concert Manager, How Do I Retain My Event Attendees? appeared first on Yapsody.